They used to always screw up
ADP demanded (through Trustpilot) that I give them my personal contact info or my review would be removed. So here come the spam calls... Anyway they want me to add info, so here is more... They used to always screw up my employees pay. Alot of times they hire couriers out of the bay area, over 100 miles away to drive my payroll to me, when they could've just printed the paychecks locally (lots of places do this). My employees used to have to wait 2 or 3 pay periods to finally get direct deposit. I gave ADP detailed instructions on how to enter the secured facility, but they still screwed up and often left the payroll package outside the gate on the public sidewalk and called the job done. Even though this job was shoddy, they still charged for the service. Now they have an online system that doesn't work sometimes. I put in for all my benefits, but they didn't care, my boss had to contact ADP, but they made me do it instead, then put me through to a scam center (overseas call center) where it turns out nothing was wrong, ADP was just going to wait until I complained, to start my benefits. Since that day, I've been receiving daily spam calls about medical alert devices, probably because your call center shared my info. Their inbox has short messages that don't actually give me any useful info. Also Trustpilot doesn't seem to have private messages. ADP keeps asking me to private message them, I still don't know what they are talking about. HEY ADP, CAN YOU PLEASE GIVE ME MORE CLEAR INSTRUCTIONS ON HOW TO "PRIVATE MESSAGE" YOU, BECAUSE AGAIN AS I SAID EARLIER, I'M NOT SEEING ANYWHERE TO DO THAT? Or if you truly want me to contact you, I'll call you on a DIRECT LINE, not your overseas call center number. I'm ready to receive your info.
February 23, 2025
Unprompted review