CA

Carey

United Kingdom

Reviews

Review of Oils By Abi


Rated 5 out of 5 stars

The Daisy room diffuser

The Daisy room diffuser is absolutely amazing! I walk into my office now and its become my happy place! So good, thank you!

August 29, 2025

Review of Fortrade


Rated 1 out of 5 stars

Borderline harrasment

Do not; I repeat; DO NOT give this company your details. Despite MULPTIPLE attempts to ask them to remove me from their database, requesting it on the website, emailing etc, they still cold call with a sales pitch. I don't know what else to say to them so I just hang up, list as spam and then block the endless different mobile numbers they call on.
Zero stars if that was an option.
For my sanity's sake, leave me alone!!! Please!

September 25, 2025
Unprompted review

Reply from Fortrade

***UPDATE***

Hello,

Please rest assured that you will not be contacted again.

If you still experience any issues or wish to confirm this directly, please contact us at support@fortrade.com and we’ll ensure everything is fully resolved.

Regards,
Fortrade.

--------------------

Hello,

We regret to learn about your experience and sincerely apologize for any inconvenience caused. We have sent you an email requesting your details so that we may provide you with direct assistance regarding your case.

Regards,
Fortrade

Review of LeoVegas UK


Rated 1 out of 5 stars

I have had an amount of £20 come off my…

I have had an amount of £20 come off my account and I have never heard of Leo Vegas. Would love to know how you accessed my bank details! Had to freeze my bank card and order a new one because of this!

January 17, 2025
Unprompted review

Reply from LeoVegas UK

Hi there Carey,

We understand you're concerned about a £20 debit from your account, which you believe to be unauthorized and linked to Leo Vegas.

We take matters of unauthorized access and potential fraud very seriously.

We will investigate this matter thoroughly, including checking for any potential data breaches or unauthorized access attempts.

Our priority is to ensure the security of all customer data and financial information.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
The LeoVegas Team

Review of Vodafone UK


Rated 1 out of 5 stars

Customer service

I wanted to ensure my contract ending at the end of the month would be the same as cancelling my contract as I have found elsewhere at 3 times the speed for the same price for broadband... chatted with Ahmed.
Completely inappropriate customer service... asking me what my weekend plans are, how I use my broadband, and these side smiley faces (like this :) ) which is simply unprofessional. How old is he? 12?
I asked to cancel my contract and he gives a whole lot of sales pitch BS, so I asked again to please just deal with the matter at hand to no avail. Eventually he got the message after I had to be completely direct with him that I am closing my account, end of.
Please train your customer services... it is just unnecessary to feel like I'm dealing with a teenager to get something done.

October 31, 2024
Unprompted review

Reply from Vodafone UK

Hi Carey, Thanks cause of your feedback, I sorry to hear Ahmeds relaxed approach was to your taste. We'll be sure to feed this back to our chat team for you ☺️
Thanks, The Vodafone Social Media Team

Review of Character.com


Rated 5 out of 5 stars

Fast delivery of quality products

Fast delivery of quality products! So looking forward to my granddaughters reaction to her new backpack, dress, pj's and poncho 🥰
Thank you!!

October 11, 2024

Reply from Character.com

Thank you for taking the time to write your review.

Kind regards

Allison

Review of N/A


Rated 2 out of 5 stars

Short delivery of sweets

This is in no way a personal opinion of the character of the owner. I actually ordered from them as I had read that people were unfairly reviewing this company due to the owners participation in a popular dating show.
I ordered a small delivery of sweets (for around £25) and it was short delivered. Despite numerous attempts at contacting the company, and with evidence that the Facebook messages have been read, I have yet to receive a response weeks later. It's sad, as I would have been a loyal customer.
This was a trial run purchase and I work at a school, so it really is a pity.
**Edit - about 5 weeks after receiving the sweets I was refunded the short delivery, so I have added a star to the rating. I probably won't order again though.

July 24, 2024
Unprompted review

Review of Jet2holidays


Rated 5 out of 5 stars

Unreal holiday to Menorca

Unreal holiday to Menorca! Memories to last a lifetime, and every single Jet2 person I came into contact with was just fantastic! Thank you!!

July 31, 2024
Unprompted review

Review of TUI


Rated 5 out of 5 stars

Tui rep is just fantastic!

I have just returned from a holiday in Menorca to a resort called Minura Sur. I went with another agency, but I just HAVE to write a review about the Tui rep at the hotel. Her name is Fiona, and she is an absolute asset to the company!! The warmest, most engaging person I have met in years! TUI, I really do hope you treasure this gem of a person!

August 1, 2024
Unprompted review

Reply from TUI

Hi Carey,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I'm so pleased to hear that Fiona made such a positive impression during your stay at Minura Sur in Menorca! Her warmth and engaging personality are truly valued, and it's great to know she contributed to your memorable experience.

We’ll make sure your kind words are shared with Fiona and our team. It's feedback like yours that makes all the difference and reinforces the high standards we aim to uphold.

Thank you again for taking the time to share your thoughts and I hope you had the most amazing holiday!

Kind regards and many thanks,
Lauren
Customer Support Team

TUI GROUP
TUI UK & Ireland

Review of Skinnewmalden


Rated 5 out of 5 stars

Amazing skin therapist!

Lauren is an amazing skin therapist! I wouldn't go anywhere else! Her treatment room is private and welcoming.
She recognised that I have rosacea and has helped me understand it and treat it. What a difference! Absolutely gifted in her field of work! Thank you! 😊

October 28, 2023
Unprompted review

Review of Marshmallow


Rated 1 out of 5 stars

Customer service is shocking!

Wanted to change my debit order date to just 3 days later and no number to call, so I chatted to a bot... 2 days later I still haven't had a response. Got another quote of just over £20/month cheaper so now I want to cancel my policy with Marshmallow... wonder how long this will take. I can't imagine having to make a claim! God forbid!

**Edit
Another 2 days later and STILL NO WORD!

***Second edit after response here on Trustpilot and an agent on the app... it took 4 days! And I'm not one bit surprised they can't find my details.. completely incompetent! Just more evidence!

***Third edit after Marshmallow completely edited their response instead of adding to it like I have done. Guess they don't like looking so incompetent. Client lost... good luck to anyone else willing to give them a go, I'm not.

July 23, 2024
Unprompted review

Reply from Marshmallow

Hi Carey,

We apologize for the delayed responses you have been experiencing. Our team is currently handling a larger number of requests, which may cause delays in our services. I can see our team was able to get in touch with you. We appreciate your continued patience and cooperation.

Please see our steps for cancelling your policy here: https://www.marshmallow.com/article/how-do-i-cancel-my-policy

As well as making a claim: https://www.marshmallow.com/article/how-do-i-make-a-claim

Best wishes,
The Marshmallow Team

Review of Chequp


Rated 5 out of 5 stars

Great support

I love the fact that there is a nutritionist that makes video calls with great advice to assist with weightloss.. you are not just left to figure it out on your own. Fantastic service!

May 26, 2024

Review of Avalanche Vapes Ltd

Review of Too Good To Go


Rated 2 out of 5 stars

Best before dates were reached on all items

All the items I purchased were best before the same day collected, so some of the bakery items were stale 😞

March 17, 2024
Unprompted review

Reply from Too Good To Go

Thank you for bringing this issue to our attention, and we apologize for the experience you had.Part of our core concept is to give a second chance to items that are past their prime, and this often includes stale baked goods.
Please contact our customer support team through our help center so that we can investigate this further and address the situation appropriately. Any supporting detail would be greatly appreciated. We apologize for any inconvenience caused and appreciate your understanding.
Thank you again for your feedback, we hope to have the opportunity to make it right for you and that this hasn’t put you off supporting our mission to end food waste.

Review of Pink Casino


Rated 1 out of 5 stars

Be careful!!

Be careful!!! Their welcome offer is very sneakily worded - differently to almost all other online casinos.

New customers get "50 free spins and a matched deposit up to £150".

Now normally you deposit and wager your own money. Once you’ve done that you get your bonus, which you then have to wager a certain amount of times before you can withdraw it. Not with Pink Casino. You have to wager your DEPOSIT 35x. So if you deposit £10 you have to wager a total of £350 to get the bonus offer. They match your deposit up to £150 as well, so to get that you’d need to wager over £5000!!

So deposit £10, wager a total of £350 (achieving this without losing your £10 will be difficult with any casino) and after that they’ll give you £10 and fifty 10p spins. It is by far the worst welcome offer I have ever seen!

So I’m £10 down. No free spins. No deposit match. Live and learn. Don’t make the same mistake. Avoid this casino at all costs.

I wish I had checked these reviews before wasting £10

March 1, 2024
Unprompted review

Reply from Pink Casino

Hi Carey,

Thank you for your kind feedback - we really do appreciate it! Here at Pink Casino we always strive to improve, so if you have any more feedback and/or suggestions then please do let us know here: support@pinkcasino.co.uk

Again, thank you!

Kind regards, Pink Casino

Review of Omaze

Review of Mia Tui Ltd

Review of Omaze

Review of Omaze


Rated 5 out of 5 stars

Great cause.

Great cause.. and hopefully one of these days I get the call to say I have won something! Fingers crossed!

October 12, 2022