France
Review of Grab
I have vip status, I spend a minimum of US$1000 per month, I get constantly issues with orders, but worst of all is the customer support lol unfortunately I can’t share screenshot but they basically don’t understand English and close the chat after 2min of no answer (even though you have to wait for them minutes)
Review of Insta360
It's a pity, their camera seems good but they just lack community, onboarding, tutorials and good UX to better use the apps.
I was looking for an easy to use camera for underwater videos. I did not want to waste time editing etc (I hate it and do not have the skills). They have 2 apps, the mobile app and the desktop app. Both don't share the same features so you either go with the mobile app to have aquavision 2.0 but lose the comfort of a bigger screen and local files or you go with the desktop and lose aquavision 2.0 (which reprocess the colors in 1 click)... And it's quite hard to find information online compared to GoPro
Reply from Insta360
Hello, thank you for your feedback. Studio also supports the AquaVision 2.0 feature on both the "Media" and "Project" pages.
Regarding your feedback on the tutorial, we'll share your input with the product team in the hope of providing clearer instructions in future updates.
If you have any other questions or suggestions, please don't hesitate to get back in touch!
Review of Getaround
Arnaque sur le capteur de carburant. J'ai effectué 2 locations.
La première, j'ai mis le carburant à la fin de la location pour avoir la jauge exactement au niveau ou je l'ai pris. En fin de location, le capteur de carburant (que vous ne pouvez bien sûr consulter qu'a à la fin de la location, pendant l'état des lieux de sortie donc trop tard) m'indique que le niveau de carburant est inférieur (la jauge sur le tableau de bord montre le contraire). Je signale l'erreur mais je suis surfacturé...
La deuxième location, je décide de mettre plus de carburant (le plein) en fin de location (1 barre de plus qu'en début de location), car GetAround encourage cela et affirme qu'on sera remboursé. En fin de location, le capteur indique que le niveau est identique au début de la location (à 90% alors que je viens de faire le plein). Je signale l'erreur. Le service client me demande le ticket de caisse que je n'ai bien sûr pas et me dit que le ticket de caisse est indispensable (en quoi le ticket de caisse permet-il de savoir si c'est un plein ou non....). GetAround refuse de me rembourser l'écart.
Review of Turkish Airlines
Website does not work, full of bugs, it took me almost an hour to checking and I had to try multiple times. Buttons disappear, blank plage...
Also the ticket and boarding pass did not mention the terminal so I had to check in google
Also they don't use Apple or google wallet for the boarding pass, so you have to screenshot a PDF...
Review of Neoness
Ne respecte pas la loi et rend la résiliation compliqué. Il n'y a pas de bouton Résiliation sur leur site alors que cela est obligatoire, vous allez donc devoir vous rendre en agence ou envoyer des courriers recommandés pour pouvoir résilier votre abonnement.
Reply from Neoness
Bonjour,
Comme indiqué sur notre site, un simple mail ou message sur les réseaux sociaux permet de résilier l'abonnement. Vous n'avez peut-être pas vu l'information et nous en sommes désolés.
N'hésitez pas à nous écrire si besoin,
L'équipe Neoness
Review of Etihad
This is the last time I book with Etihad, too many issues compared to what you can get with Qatar Airways or Emirates
- I bought Deluxe tickets with 2 nights for layover
- because of this layover I cannot change the return ticket myself I need to talk to an agent which takes at least 2 hours of your time, without success because the agent cannot find the relevant information
- then after just being inactive for 3 minutes, the agent closes the chat and you have to start all over again. In total I spend 4 hours with the chat and I still couldn't get my issue solved.
Their website is very buggy. I don't know who's building it for them but Etihad is being scammed that's unfortunate because the flight itself was good.
And one last thing, even though it is an issue on their side that their system does not allow user to edit the booking by himself they still want to charge you for doing the change with an agent...
Review of Wise
WTF!! I canceled 2 payments long time ago, but it seems one did not, and today I sent money to Wise for future payments and one of the old payment got sent!!!! why!!! I'm loosing €160 because of your shitty UX and rules!! and they even sent more money to the recipient because the rate changed from the time I had created this payment
OLD PAYMENT SHOULD ALWAYS REQUIRE CONFIRMATION!!
I was about to open a business account, hell no, I'll go for Revolut !
EDIT: it's even crazier what happened
- 23rd of March I create 2 payments of RM750 for the recipient
- I try loading my wise account with. a business card. It does not work. I cancel the payments.
- I find another way to pay the person.
- 5th of April, I am about to buy something so I load my wise account with €1000 so that it's ready
- 1 minute later, Wise send RM762.8 (around €160 to the person (why send even more money??)
- BUT worse, Wise sends back to my bank account the remaining amount €1000-€160... why?!
Reply from Wise
Hi there.
We're sad to hear about this experience, so let us try to assist you in avoiding such situations in the future with us
It sounds like 1000 EUR were linked to one of the payments made on the 23rd of March. This can happen because when you pay for your transfer manually from your bank account, we’ll link the funds to the earliest transfer you’ve set up. Once you’ve paid for the earliest open transfer, any excess amount will be linked to the second earliest open transfer, and so on.
If there are no active transfers, we’ll refund the money back to your bank account.
To avoid this in the future, make sure:
- You set up transfers one at a time, and pay for them right away.
- You cancel any transfers that you won’t pay for.
If the transfers were cancelled, we wouldn't link payment to them. If you paid with EUR, this may be reason why the recipient received more money — The exchange rate changed.
We would love to take a closer look at your account and see what happened. Please contact us at: https://wi.se/help or on X, Facebook and Instagram. In case you'll use the link and you're logged in, click on "Contact us" that's next to "Still need help", choose an issue, click on "Something else" and then select a language. If you're logged out, click "Trouble logging in?" then select an issue, click "I still need help" and choose a language.
Wise
Review of Etihad
I am shocked by how bad Etihad website is. I traveled with them for the 1st time, booking was already not easy with multiple bugs. it created th etihad guest account on a passenger email then once all this was sorted out, it was impossible to use my guest number in the booking so I had to do it via the customer support who kept asking me my guest number while replying with my guest number... are they stupid or what?
the worse was after doing the 1 flight, the 2nd had a change from etihad, they send me an email and the only thing you can do in the website is ACCEPT the change, you can't refuse it and rebook.
It's ok because I had chosen the Deluxe option, well it's impossible to change the booking in the website, there is no button to modify the booking... I have to contact the customer support again
And last but not least, I wanted to create a family account, I am logged in, I click on Family membership, it asks me to log in (but I'm already logged in dumbass)
Last time I fly with Etihad, it's unfortunate because the flight itself was ok.
I am about to book either Emirates or Qatar.
Review of La Poste
Une équipe de bras cassé... du jamais vu. Je ne comprends pas comment cette entreprise peut continuer à exister.
2 jours après avoir mis le courrier dans une boite jaune, je n'ai toujours rien sur le suivi. Je contacte le chatbot (vraiment arrêtez avec ça...) et là s'ensuit un long question réponse pour répéter toutes les coordonnées de l'expéditeur et du destinataire, champs après champs (encore une fois arrêtez avec vos idiots de chatbot ou faites-les correctement). A un moment je dois aller retrouver le code postal donc je change de fenêtre puis reviens et là.... je réalise que toute la discussion a disparu!!!! mon dieu j'ai jamais vu ça ! Ces imbéciles de développeurs, surement dans une agence externe.... virez les tous
Review of Getaround
La mesure automatique du carburant est défectueuse et m’a entraîné un surcoût.
De plus, étant donné que la mesure est automatique pourquoi ne pas permettre à l’utilisateur de savoir combien de litre ont été consommé avant de faire le checkout, c’est débile de ne le faire qu’au moment du checkout c’est déjà trop tard
Reply from Getaround
Bonjour,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous sommes vraiment désolés de lire que vous avez été déçu par votre location.
Pour rappel, vous avez loué un véhicule équipé de la technologie Getaround Connect, ce qui signifie que les niveaux sont lus automatiquement.
Vous avez la possibilité de contester les niveaux de carburant indiqués sur l'application, vous devez le faire si la différence entre le niveau lu automatiquement, et ce qui est affiché sur la jauge de carburant est significativement différent, comme expliqué dans l'application.
Nous utilisons par défaut les relevés de l'appareil, car l'appareil est capable d'effectuer des relevés plus précis que ceux affichés sur la jauge de carburant.
Si vous avez contesté les niveaux de carburant, mais qu'aucun incident n'est survenu avec l'appareil pendant votre location, les relevés automatiques sont pris en compte.
Pour plus d'informations sur notre politique en matière de carburant, nous vous invitons à lire l'article de notre Centre d'aide :
https://fr.getaround.com/help/articles/4d5c21bca922?from_search=carbu#drivers
Bien à vous,
Review of Tinggly
The website needs rework as is it difficult to navigate (ex: Filters don't really work, search is inefficient)
Information on experiences is not that clear (ex: I bought food experience that said 1 person but if fact it was not limited to a number of person).
After booking my Private chef experience, some back and forth was needed between Tinggly and the provider but that resolved quickly and Tinggly largely compensated that issue. Thank you.
Tinggly should help get better deals because currently it's the same price on the providers' websites.
I appreciate the customer support response and the unlimited lifespan of the gift card
Reply from Tinggly
Hi Halwa,
Thank you for sharing your review with us. We sincerely appreciate your feedback.
We are truly sorry to hear about the challenges you faced while trying to make a booking. Please rest assured that we are currently investigating these issues to understand what happened and address them promptly.
Our records show that our customer support team responded to your inquiries within a few hours and resolved the issue within one day. However, we completely understand the inconvenience this may have caused and extend our sincerest apologies.
We are continuously working to make the booking process as smooth and efficient as possible. That said, with the increasing number of experiences we offer, some of our providers still rely on manual bookings, which may occasionally cause delays.
If you need further assistance or have any additional questions, please don’t hesitate to reach out to our customer support team at hello@tinggly.com. We’re here to help and ensure you have a seamless experience with Tinggly.
Review of CYBEX Online Shop
We bought a cybex coya (after hesitating with a yoyo)
It is IMPOSSIBLE to clips the cosy with the stroller!!! 1 side stays loose which is unsafe for the baby. The videos in YouTube are fake, they show smooth setup while this is absolutely not the case.
Fortunately we found out this before baby is born.
Reply from CYBEX Online Shop
Dear Halwa, thank you for your trust in our products and at the same time we are sorry for the described situation. Our team would like to investigate this further, but unfortunately, we can't help without more details. If you need our support, please contact us via the contact form on our website. Your CYBEX team
Review of Bouygues Telecom
J’initie une résiliation de ma ligne internet depuis l’application mobile et à la fin on me notifie que la résiliation est impossible en ligne et je dois prendre rdv !!!! En plus d’inviter des criminels de guerre à la télé, le groupe bouygues prend en otage ses clients
Review of Ledger
The ledger device always has problems of connectivity or communication with dapps or wallets.
I missed many airdrop because Ledger was not compatible. Last example was Zksync airdrop
Reply from Ledger
Hello Halwa, we assure you we are here to help, could you please open a ticket by pressing on the "Contact us" button here: support.ledger.com/hc/en-us
Review of Hertz
Edit: at the end of the rental I complained about what happened below and after a long discussion with the agent and the manager, they agreed that I was right and the initial agent was wrong when selling me the insurance and I got reimbursed. I was quite surprised that they act so honestly and I am now very happy about their customer service.
--
liars. They talk nicely but they lie about insurrance. I have an AMEX platinium and registered to their Gold member program.
I told the guy I was already covered by the Amex Platinium for CDW but he insisted that Italy was excluded by Amex and I would need to pay up to 28k$ in case of accident.
it was the weekend so the insurance service from Amex was closed and I couldn't check the information. Later I realised I was fully covered. I lost 150€, more than half the price of the rental
Review of Speedy
le site est une horreur pondu par des bras cassés... impossible d'obtenir des prix pour un entretien, vous demande de remplir des coordonnées et informations personnelles pour obtenir un devis (absolument pas nécessaire et montre un mépris des utilisateurs).
Reply from Speedy
Bonjour,
Nous vous remercions d'avoir pris le temps de laisser un avis.
Veuillez nous excuser pour la gêne occasionnée, nous rencontrons actuellement un problème avec notre hébergeur, empêchant le chiffrage de devis.
Ce souci est en cours de résolution.
Bon après-midi,
Romain de l'équipe Speedy
Review of Bouygues Telecom
Panne depuis 1j, impossible de teletravailler.
3h perdu à faire les diagnostics en ligne et changer de box en agence.
Pas de délai communiqué pour résolution.
Pas de résiliation possible sans être racketté de frais.
Des services commerciaux qui vous harcèlent pour vous faire signer avec engagement (ne surtout pas accepter, ils savent que vous êtes bloqués avec eux pendant 12 mois donc s’en foutent royalement)
Review of Flexispot.fr
Website is very very bad, buggy, done by a 90s webmaster.
Shipping is bad, 2 weeks and I got only the half of it.
Invoice is not clean, you may have problems with your company.
Prices are high and service is low.
Review of Air France
Aucun intérêt de prendre cette compagnie chère pour rien. On vous prend vos valises cabines pour les mettre en soute même si vous êtes parmi les premiers et qu’en fin de compte il reste des places.
Donc pour du moyen courrier autant prendre une compagnie qui part de Beauvais ou Orly et coûte 2x moins cher. Et valise incluse. Ne tomber dans le piège.
Et pour du long courrier honnêtement AirFrance surjoue le “à la française” mais honnêtement à moins que vous ne trouviez un prix inférieur, choisissez la concurrence qui est bien au dessus en termes de ponctualité et services. Et vous finirez souvent avec KLM sur du long courrier AirFrance pour certaines destination et ce sera des repas grossiers.
Les compagnies du golfe et d’Asie sont tout simplement les meilleures.
