Website could be better, but good customer support
The website needs rework as is it difficult to navigate (ex: Filters don't really work, search is inefficient)
Information on experiences is not that clear (ex: I bought food experience that said 1 person but if fact it was not limited to a number of person).
After booking my Private chef experience, some back and forth was needed between Tinggly and the provider but that resolved quickly and Tinggly largely compensated that issue. Thank you.
Tinggly should help get better deals because currently it's the same price on the providers' websites.
I appreciate the customer support response and the unlimited lifespan of the gift card
Reply from Tinggly
Hi Halwa,
Thank you for sharing your review with us. We sincerely appreciate your feedback.
We are truly sorry to hear about the challenges you faced while trying to make a booking. Please rest assured that we are currently investigating these issues to understand what happened and address them promptly.
Our records show that our customer support team responded to your inquiries within a few hours and resolved the issue within one day. However, we completely understand the inconvenience this may have caused and extend our sincerest apologies.
We are continuously working to make the booking process as smooth and efficient as possible. That said, with the increasing number of experiences we offer, some of our providers still rely on manual bookings, which may occasionally cause delays.
If you need further assistance or have any additional questions, please don’t hesitate to reach out to our customer support team at hello@tinggly.com. We’re here to help and ensure you have a seamless experience with Tinggly.