Do not use them - Awful
Made a booking to go to Stewart Island with bus tour which I paid for but they never provided any ticket and said I had not booked (it shows on their confirmation). Numerous message to what appears to be either not a person or someone who really did not understand. Awful service, expensive (book direct its cheaper) and then really difficult to get a refund
Reply from Direct Ferries
Hello Gordon,
Thank you for taking the time to share your feedback. We truly appreciate it, as it helps us identify areas where we can improve.
We’re very sorry to hear that your experience did not meet expectations — both yours and ours. Our goal is always to provide the highest level of customer service, and we regret that we fell short on this occasion.
I can see that you have successfully reached out to us via Messenger, and I’ve replied to you there. We’re currently awaiting your response so we can assist you further.
Please accept our sincere apologies once again. Your feedback will be carefully reviewed by our Customer Service team and used as an opportunity to ensure we deliver a better experience moving forward.
Kind regards,
Direct Ferries
