Incompetent support team
I can plain outright tell you all that these people are fraudsters. No food delivered and when you complain you get stupid replies like ",I have reviewed your order and wasn't able to confirm your order didn't arrive. This means we are unable to issue a refund at this time"
OR
We can confirm that this order isn't eligible for a refund or price adjustment. Thank you for your understanding.
I got these replies under a couple of hours of complaining that an order never arrived. It is so frustrating dealing with incompetent fools.
I would have to dispute the payment with my bank.
Did ubereats actually investigate
Did they speak to the ubereats driver
Did they call the restaurant
WHAT INVESTIGATIONS WERE CARRIED OUT TO REACH THIS CONCLUSION