Stephanie Gorman-Carr

Switchcraft helped Northumbria Energy scam me and clearly thousands of others in an already difficult and financially draining time! Absolutely disgusted that you put me through months of stress with this company! They were a nightmare to deal with and getting my money back was so stressful and worrying! Northumbria energy made me feel like I was going mad trying to convince me the switch was just slow…they never intended to provide gas and electricity to my home just take my money. Saddened that Switchcraft allowed this to happen when were so helpful in the past… but this situation has been months of stress trying to sort out…

Disappointed with Switchcraft for making me have to deal with these scammers when gas and electric has jumped up in price which is bad enough! As soon as I was advised by switchcraft that this company would be supplying me I get an email from them about setting up the direct debit..£164 which seemed really high but I set it up and told shell energy I will be changing providers and cancelled my direct debit with them! Well, clearly Northumbria Energy never took over as my provider but kept collecting the direct debits. Continual phone calls and eventually I called them demanding a full refund….told them to cancel the switch(which never began!) and told them I’d be advising my bank to investigate this company as I believe they are acting fraudulently! This is probably the only reason that I got a refund and my direct debit cancelled without too much trouble! If anyone is owed money get your bank to help as this is fraud!