Stephanie – Reviews

Reviews

Review of Rent the Runway

Jul 6, 2025

The customer service is excellent

The customer service is excellent. I’ve never had any issue that wasn’t immediately addressed. 5 stars!

July 5, 2025

Unprompted review

Review of SCHUTZ

Jan 20, 2025

Not what they used to be

It hurts me to write this as I’ve been a fan of SCHUTZ shoes for years. Unfortunately, the quality of the product has suffered significantly. Their shoes are now on par with brands like Steve Madden and Aldo, but their pricing structure hasn’t decreased with the quality. In addition, I don’t recommend buying directly from SCHUTZ.com because the customer service is terrible and their return/exchange policy is not beneficial to the consumer. I most recently ordered a pair of heels during their Black Friday sale. The shoe I purchase was the Ariella sandal which is owned before but wore so much it was time to replace them. When they arrived, I noticed the vinyl straps were EXTREMELY stretched out, to the point I couldn’t wear the shoe safety. Since I still had the original pair in my possession, I was able to compare them side by side and was shocked at the difference in quality. If SCHUTZ hopes to keep their loyal clientele, they should really rethink the quality of their product.

January 19, 2025

Unprompted review

Reply from SCHUTZ

Mar 19, 2025

Hi Stephanie,

First of all, we would like to apologize sincerely. This is definitely not the experience we aim to provide to SCHUTZ customers, most definitely to our devoted clientele.

We would love to assist you further with this inquiry and check all the solutions we can find to provide you with a satisfying outcome. For that, please email us at customercare@schutzusa.com and address your email to the Customer Service Analyst, and we will do our best to assist you.

Thank you for giving us the opportunity to understand better what happened and provide better assistance in your case.

Best regards,

Luísa
SCHUTZ Team

Review of Rakuten.com (USA)