Rent the Runway Reviews 495

Wonderful customer service team! Selection of pieces are challenging for petites. The 60 days to exchange pieces that do not fit is a great way to learn the brands and sizing. I’ve had some interactio... See more

Customer service is always excellent. The selection of items can be difficult to access at times. There has been ideas to make this easier, but even the alerts for items being in stock are not reall... See more

I’ve been a customer for over 10 years, if not more. When RTR had Chanel purses and only one model. Even though I do miss some brands, I can say that I 100% spend less money in clothing by having the... See more

Vanessa solved my online debacle quickly and efficiently. She was warm, kind and really helped me out. Definitely one of the best experiences I had with RTR and I’ve been with you from almost the very... See more

Love RTR!! So fun to be able to wear an expensive designer dress for a special occasion, makes you feel like a princess. But it is icing on the cake to not have to purchase it full price and also to n... See more

I have been a loyal RTR customer for a long time, but they have been messing up more and more lately. There have now been 2 experiences where I received a text at 4:15 telling me I had to choose a dif... See more

M"I've been obsessed with Rent the Runway for years! As a busy working mom, it's a game-changer to be able to rent high-end dresses and accessories for special occasions. The quality is always top-not... See more

RTR has wonderful customer service. In my 4 + years I have left EVERY interaction satisfied and additionally grateful to the team. Thank you for making me look amazing all the time and quickly resolvi... See more

As a vendor in the wedding business, I need a lot of upscale pieces to wear for work, and RTR never disappoints. Fellow vendors always mention that I am the “best dressed” colleague at the wedding, an... See more

I just started using Rent the Runway. The process has been so helpful and thorough every step of the way - the employees/concierge is truly next level. They actually text and email back promptly and i... See more

Support is always super helpful and they go above and beyond to help. Once I had an order that had 3 items that were too small and I was so upset, but they offered to replace immediately no charge for... See more

I’ve been trying to reserve an Oscar de la renta dress from RTR for the last week to wear to a special event over the summer. I don’t know whether it’s just aways super popular, but am having endless... See more

I’ve been using Rent The Runway for almost 3 years and found their outfits and customer support team terrific! There has always been a representative—not a recording—to answer calls and resolve issues... See more

RTR had prompt customer service that’s clearly run by employees who are empowered to make decisions rather than simply regurgitating canned responses on policies. Their rentals strive to be exactly as... See more

I joined Rent the Runway excited to invest in the service long-term. Unfortunately, my recent experience has been stressful and confusing. When I asked to change my billing date, RTR staff to... See more

Extremely helpful customer service. All my friends know this about RTR. If there's an issue with your order they are so quick to respond and actually help!! Five stars over and over.

Been using Rent the Runway for years! Love love love the dresses, options, fast delivery, great customer support and just overall great service! Thank you rent the runway for ensuring I have a dress t... See more

Some good items at premium rental prices. Some mediocre items at moderate prices. Depends on how much you’re willing to spend. There are items that should not be being rented or sold at even the mode... See more

Getting started with Rent the Runway was the hardest part. It was not intuitive (without having the app as least) on how to ship back and re-order new clothing. Customer service came to my rescue quic... See more

I have been a member for over a year and have had a great experience so far! There have been very few issues and anytime there is the customer service team responds quickly and with kindness. I also l... See more

Not sure why there are reviews less than 5 stars. Been a customer for almost a decade - I never paused my subscription (i have 2 but i normally only use 1 at a time). Never had any issues that custome... See more

Great selection of clothes. I like that they highlight reviews from real customers and include sizes and fit in reviews. However delivery can be a bit unreliable, and shipments have been delayed when... See more

It is unusual that while buying a product the company backs its product 100% with no extensive and bothersome questionaries. I am new at RTR and order pants that didn’t fit. I contacted customer servi... See more

I’ve been a customer for two years now. I love everything about RTR. The clothing selection is amazing. It’s fun to be able to try different styles and designers. I like the idea of being able to wear... See more

BEST decision ever!! Makes getting dressed for work so fun and easy. I will never go back to paying for expensive clothing again! Rent to save your money, find your style and then invest in the pieces... See more

I’ve been a happy customer of Rent the Runway for years and I can say that each and every time I’ve had to reach out to them for whatever reason, I have found the customer service experience to be ste... See more

The customer service is impeccable. Anytime there is an issue, the RTR team takes my side. For instance, twice, items I returned were not scanned in, and it was showing that I didn't return them. O... See more

I have been using them off and on for years-especially when I'm going on a trip. My outfits for a fall trip to Paris were the chicest thanks to RNR (Sandro and ALC rents). The customer service surpass... See more

I've been an RTR customer since my junior prom well over a decade ago and their customer service is consistently the best. I recently messed up my shipping address, didn't realize till after the order... See more

RTR offers a wide collection of stylish fashions that are fun and elegant to wear. You will find an outfit for every occasion. that will fit your style.

I have been a member for about 3 months and so far my experience has been great with this company. When you place an order, it arrives the next day. When I have had an issue with an item I just use th... See more

Easy to navigate app, fast deliveries and excellent costumer services! It’s been fun to try all sorts of styles and see what works for me. My wardrobe feels more exciting! I will continue my membershi... See more

Just remember to manage your subscription! Beyond that, it’s a terrific business. Truly appreciated being able go rent a formal dress for a wedding black tie event.

Rent the runway is amazing for a person like me who loves to shop and have new clothes. They are trustworthy and reliable. I’m not sure why people are giving them anything less than 4 stars. Whenever... See more

RTR has always been hit or miss for me, but lately just a miss. Their customer service is great, but I don’t want to need them! (If that makes sense). Every month seemed to have an issue with the re... See more

RTR customer service is top notch, they have come so far and are a model for how companies should treat customers

Love RTR! Customer service is always prompt and solution oriented. I’ve been a member for almost 8 years and still love it.

very accommodating and a great resource for a minimal closet

I used Rent the Runway for a few months during a busy stretch of public events, and I absolutely loved the service. It was so much fun having fresh, stylish pieces to wear without the commitment of bu... See more

Amazing experience every time! I wear many of their dresses to red carpet premieres and always receive so many compliments. Their team is efficient, punctual, and incredibly helpful. Wishing them cont... See more

I don't have a subscription, since I am in Canada but I use this when I travel the the USA for conferences. This has been a lifesaver for me for these big events - plus its more affordable than Cana... See more

Rent the Runway is truly exceptional! Their service is always prompt, and the quality of the clothing is top-tier —perfect for any occasion. They consistently deliver premium pieces right on time. Hi... See more

This Spring brought in a lot of new options. So excited by all the possibilities but still don’t know exactly what I am doing regarding returns/swaps/keep longer items. Need some help!!

I’m enrolled in the 5 pieces biweekly option since January and loving it! The variety of clothing options and the ease of use of the app make it seamless. It’s become a sort of hobby for me finding de... See more

I’ve always had exceptional customer service experiences with Rent the Runway. The team is responsive, helpful, and makes everything simple. On top of that, I absolutely love their clothes—every piece... See more

I’ve been a big fan of rent the runway for many reasons. I love the designers they have and the styles the choose from them but above all I’m a loyal customer because their customer service is incredi... See more

I can’t say enough about how wonderful Jean was in helping me. She handled my situation with such care, kindness, and genuine understanding. It wasn’t just customer service — it felt like true com... See more

Customer service is great! Deliveries are always on time or even early. The quality of the dresses is top-notch. I do wish there were a way to get alerts for dresses that are currently unavailable but... See more