SCHUTZ Reviews 103

am extremely disappointed with Schutz Shoe Company. Their customer service is unresponsive—it takes days to get a reply, and when they finally do respond, it’s rarely helpful. I purchased a full-priced item and expected to be able to return it for reimbursement, but I’ve now been told I cannot. This is unacceptable for a brand that positions itself as premium. Between the poor communication and unfair return policy, I will not be shopping with Schutz again and would not recommend them to others.

The reason I’m giving a 1 star has nothing to do with Claudia, the representative. Claudia was very responsive and resolved my issue timely. Although, I’ve not received my merchandise, I was advised via email that it is on the way. My complaint is it took over 30 minutes to get someone to answer customer service. I’ve purchased merchandise in the past from Schutz, but after this experience I’m not certain if I will in the future. Customer Service is paramount when interacting with companies.

I ordered two pairs of shoes. I had to return one pair. I followed instructions provided, they’ve received the shoes back and it says my refund has been processed but no funds have been returned.

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I’ve emailed and called with no response. Given that they have physical stores and their product is sold through major retailers, it shouldn’t be this difficult to get assistance.

This is my first time to ordered in this company last May 2025 i purchased 2 items and the other one was arrive but the other one is still not sent been waiting for 1 month plus already i emailed them and they respond they say it will ship at first they said before 24 of june they will sent it and i will received a mail still now no response from them been trying to call them keep saying there agent is busy!! What a horrible experience i dont know if still they gona sent my order!! They are horrible!! This is my last purchased from them never again!!!!

Purchased a pair of shoes online and the order went thru Facebook. No communication other than the order confirmation. No tracking and when I did finally locate it the number wasn’t from a major carrier. They were delivered at 11pm and I received no notification they were delivered. I want to return them and went thru their return request process and that’s where it ends. They won’t send me a CR code to drop them off. I have emailed multiple times, I have tried calling but all numbers for headquarters just disconnect, I try to chat but never get a real person. I have filed a complaint with the BBB because I can’t get them to respond. I have so many of their shoes but I will NEVER purchase anything from them again.

I purchased a pair of shoes with a 30% discount voucher. I tried to return the shoes and not eligible. At no point of my transaction did it say final sale. I've contacted them at leaae 10 times after they told me to send a picture of the shoes for review and a possible exception. No resolve

Also, the quality of their products has dropped tremendously. These shoes were so big it was ridiculous

Loved the Khari Platform Sandal. Even nicer than pics on website. The sizing was perfect: my exact size 8. Guilhermo of Schutz Team Customer Service always responded promptly with delivery info. I’m very pleased

I wish I could give zero stars! I had a terrible experience with this company — completely deceptive and misleading. I purchased the Cicera Woven Metallic Leather Bootie in size 6.5, Silver, described as metallic leather. However, the booties I received are not leather, despite what’s stated on the website, and they have patches on the toe that were not shown in the online photos.

To make matters worse, the company is refusing to issue a full refund for this misrepresented product. Their customer service has been unhelpful and dismissive.

This is a scam — avoid buying from them!

The worst product everrrr. Plastic shoes. Couldn’t even try them on. Garbage company!!!!!

It hurts me to write this as I’ve been a fan of SCHUTZ shoes for years. Unfortunately, the quality of the product has suffered significantly. Their shoes are now on par with brands like Steve Madden and Aldo, but their pricing structure hasn’t decreased with the quality. In addition, I don’t recommend buying directly from SCHUTZ.com because the customer service is terrible and their return/exchange policy is not beneficial to the consumer. I most recently ordered a pair of heels during their Black Friday sale. The shoe I purchase was the Ariella sandal which is owned before but wore so much it was time to replace them. When they arrived, I noticed the vinyl straps were EXTREMELY stretched out, to the point I couldn’t wear the shoe safety. Since I still had the original pair in my possession, I was able to compare them side by side and was shocked at the difference in quality. If SCHUTZ hopes to keep their loyal clientele, they should really rethink the quality of their product.

Purchased boots on the website for Christmas. Boot run large so asked for an exchange on January 3rd. Exchange denied because it was outside their 15 day return window. Wow, what a scam company. Avoid this website and avoid purchasing any Schutz products.

shoes quality is good they dont fit well but the worst thing about them is the return policy. Nowhere in your order does it state final sale until you go to try to return and it wont let you, then it states final sale. Ive bought 3 pairs of shoes and its been the same on all.

Bought some shoes, they don’t fit my foot. Like. 2 inch gap between my arch and the shoe. Want to return them. Can’t. They don’t take returns. What do you mean you don’t take returns? Even eBay has a return policy. They offer store credit only. Why would I buy another shoe from you and your shoes don’t fit the shape of my feet? Make it make sense. Horrible customer service. Just horrid. And I don’t think the shoes are the quality for the price.

WATCH OUT !!!! THEY WILL RE-CHARGE YOUR ACCOUNT FOR A RETURN.

DISHONEST. CHECK YOUR BANKCARD AND LOOK CLOSELY. THEY WILL SEND YOU AN EMAIL NOTIFYING YOU THEY REIMBURSED FOR RETURN ,, WHEN in ACTUALITY,, they will just RE-CHARGE YOU AGAIN !!

Bigggg difference between processing a return and a charge !! Fraudulent business practices.

I contacted the customer service team and was told I had to email customer service. ,with pictures of my online statement ,, lol 😂 , LIKE THEY CANNOT SEE ON THEIR END ,, HOW THEY CHARGED YOUR ACCOUNT AHSIN INSTEAD OF CREDITING YOUR ACCOUNT. DECEPTIVE BUSINESS PRACTICES

I WAS CHARGED TWICE FOR A APIR OF SHOES INREURNED

I purchased a pair of boots from the SCHUTZ website directly for my daughter's birthday and received a used pair of boots!!! The souls show they have been worn and leather is scuffed! I paid more than $200 for what I expected to be new boots - not used!

Total scam, awful brand. Paid 30€ for shipping and 60€ for return and the amount returned was was 30€ less.

Really poor quality.. the price is crazy. I can’t believe it. Bought two heels one arrived with rust? And the other had many sewing defects. They sent me two new pairs. The one with sewing defects had very similar issues and the other build quality was horrible. I will never spending money on these again

Low quality shoes. I bought a pair of dressy sandals for a wedding, wore them once and they began to fall apart. I was outside of the return window by a couple of weeks as I had to buy the shoes early to be ready for the wedding. They refused to stand behind their products. This was my first and will be my last experience with Schutz

I ordered a pair of heels from their website. They came in a smashed up box, the shoes were uncomfortable to even try on and very cheaply made. Their return process was horrible and overly complicated. When reaching out to their customer service they claimed I never submitted for a return so I was not able to return even thought I had email confirmation of it. Overall wasted $120 and was rudely spoken to by their customer service.

I bought from schutz 2 pairs of sneakers. One pair came apart after 5 wears, and the second one after 15. Really poor quality. Contacted customer support and they were completely unhelpful, they couldn't care less. When I tried to give a review on their website it never would go through.