DW

DW

United Kingdom

Reviews

Review of Car Finance 247

Rated 1 out of 5 stars

Misleading communications

Received an email saying provisionally approved and a button to click saying ‘view your quote’. Logged in to view and nothing apparent so requested a call back. Transpires it was in fact a ‘call us’ and no quote actually existed.

October 7, 2025
Unprompted review

Reply from Car Finance 247

Thank you for taking the time to leave a review.

At Car Finance 247, we are committed to providing the best possible service for our customers, If we didn't meet this expectation on this occasion, we apologise for any inconvenience this might have caused you.

If you'd like to discuss this further, you can contact our customer care team on 0161 524 0023 or customercare@carfinance247.co.uk
 
Kind regards
Car Finance 247

Review of L.Catheralls Fine Jewellery & Watches

Rated 5 out of 5 stars

Great service

Repaired my Vacheron Constantin watch… quick with great communication and superb job. Lucas was very attentive and currently looking to buy through him as his prices are extremely good.

September 16, 2025
Unprompted review

Review of Turmeaus

Rated 5 out of 5 stars

Another great afternoon with friends…

Another great afternoon with friends sampling cigars and learning about them and the accompanying whisky. As always, supremely well looked after by Roy, Freddie, and Peter.

September 5, 2025
Unprompted review

Reply from Turmeaus

We're glad you enjoyed your afternoon with us, learning about cigars and whisky. It's wonderful to hear that our team took great care of you and your friends. Thank you for your positive feedback!

Kind Regards

Louise - Turmeaus Ltd

Review of XPS Group

Rated 1 out of 5 stars

Very frustrating company… but no option!

Submitted a second request for retirement figures. Having had a response to my last experience/review from member support offering assistance I chose to copy them in.
Received the automated response asking for identify details, I responded immediately with them.
Then received a request from member support asking for the same details, and again I supplied them.
Then received an email from the person tasked with producing the figures…. Asking again for the figures, and again I supplied them.
Then received an automated response asking for the details for a fourth time.
Unbelievably frustrating!

September 6, 2025
Unprompted review

Reply from XPS Group

We apologize for the repeated requests for your information. We recognize this was a frustrating experience when requesting your retirement figures. We are looking into this matter and will be in touch soon.

XPS Member Support

Review of XPS Group

Rated 1 out of 5 stars

Appalling service… err.. No service.

Still for a response around AVC’s since November 2024.
Still waiting for retirement figures requested at the beginning of July 2025.
Contacted them numerous times.
I escalated my issue a week ago to Sophia Cosgrove, head of customer complaints, and both CEO’s (Ben Bramhall and Paul Cuff). No response from any of them (other than an out of office from Bramhall). If the top three people can’t grip this or respond then I guess there is no hope for the rest f the organisation.

August 23, 2025
Unprompted review

Reply from XPS Group

We apologize for the delayed responses regarding your AVCs and retirement figures. We understand your frustration with the lack of communication, even after escalating the issue. We're looking into this matter urgently to improve our responsiveness.

We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you

XPS Member Support

Review of C.Gars Ltd

Rated 5 out of 5 stars

Another interesting sampling session.

Another interesting sampling session. Looked after supremely well as always. Thanks to Roy and Freddie.

July 26, 2025

Reply from C.Gars Ltd

Dear Darren,

We really appreciate you taking the time to leave us your 5* review. It means a lot to the whole team, and we’d love to have you back very soon.

Kind Regards
Michelle - CGars Ltd

Review of C.Gars Ltd

Rated 5 out of 5 stars

Another great sampling evening.

Really informative evening…. Again!

June 20, 2025

Reply from C.Gars Ltd

Hi Darren

Thank you for the 5* review and feedback :) We're so pleased to hear you enjoyed the Chester Tasting Event last week. We hope to see you again soon!

Kind Regards
Hayley - C Gars Ltd

Review of SatNaviShop

Rated 1 out of 5 stars

Taken all day and now sat nav and MMI do not work. …

Trying to update Audi sat nav since 9.30 this morning. It’s now 3.40pm. Activation bit finished but still says sat nav blocked and entire MMI system is messed up. The instructions supplied are inaccurate and despite two requests today they will not call me to offer help.

April 7, 2025
Unprompted review

Review of Turmeaus

Rated 5 out of 5 stars

Fab sampling evening hosted by Freddie

Great company, cigars, and Tamdhu whisky.

March 26, 2025
Unprompted review

Reply from Turmeaus

Dear Sir,

Thank you for your five-star review.
We're thrilled to hear you had such a positive experience and hope to see you again soon.

Kind Regards
Michelle - Turmeaus

Review of C.Gars Ltd

Rated 5 out of 5 stars

First class service at Chester… every time.

Never had a bad experience, whether buying, sampling, or just after a little more knowledge.

March 13, 2025

Reply from C.Gars Ltd

Dear Darren,

Thank you for your five-star review.
We'll pass this on to the team at Chester.
We're thrilled to hear you had such a positive experience and hope to see you again soon.

Kind Regards
Michelle - CGars Ltd

Review of LOOKFANTASTIC

Rated 5 out of 5 stars

Quick delivery.

December 2, 2024

Reply from LOOKFANTASTIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Review of C.Gars Ltd

Rated 5 out of 5 stars

Superb service as always.

November 1, 2024

Reply from C.Gars Ltd

Hi DW

Thank you for the 5* review, it is really appreciated. We hope to hear from you again soon!

Kind Regards
Hayley - C Gars Ltd

Review of Turmeaus

Rated 5 out of 5 stars

Another great afternoon

A great afternoon sampling a couple of cigars and whiskey. I’m still a novice and every time I leave I’ve learned a little bit more about cigars and seriously good whiskey.
Well looked after by Roy, Freddie, Sarah, and Hayley… as always.
If you’re thinking about it, go in and try it.

October 17, 2024
Unprompted review

Reply from Turmeaus

Thank you for the 5* review and kind words. We're so glad to hear you are happy with our service and hope to hear from you again very soon!

Kind Regards
Hayley - C Gars Ltd

Review of Garolla

Rated 5 out of 5 stars

Great price and service.

October 4, 2024

Reply from Garolla

Hi, We're delighted that you were happy with both the price and service. Thank you for choosing Garolla!

Review of Lakeland

Rated 1 out of 5 stars

Been waiting over a month.

Purchased an air fryer amongst other things on 11th November. Waited until last week and rang to find out where it was, to be told it was lost and they would send another.
Today is 12th December and still waiting, and I reviewed an email from Lakeland asking me to leave a review, so here it is.

November 20, 2023

Reply from Lakeland

Thanks for taking the time to leave a review, I'm really sorry you still haven't received your air fryer. I've now arranged to have a replacement sent with FedEx thanks - Yvonne

Review of Lloyds Bank

Review of Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Professional

Professional, polite, and quick.

March 16, 2023

Reply from Chards Coin and Bullion Dealer

We appreciate your 5-star review and thank you for sharing your positive experience with our team. It is always great to hear that we are meeting our goal of providing professional and friendly service to our customers. Ensuring that our customers receive exceptional service is of utmost importance to us, and we are thrilled to know that we have met your expectations.

Should you require any further assistance, please do not hesitate to contact us. We would be more than happy to help you out. We look forward to serving you again soon.

Review of Chisholm Hunter

Rated 1 out of 5 stars

Poor

Longine watch was clearly not checked before being thrown in a damaged box and sent out. The crown will not pull out to adjust the date and the date adjustment crown is seized or closed so tightly that I cannot open it.

May 20, 2022

Reply from Chisholm Hunter

Dear Darren

Apologies for the frustrations you have experienced with your order. My colleague Dustin has tried to call you today to give you some information regarding the operation of the crown for this model of watch.

I will investigate with our dispatch centre why a damaged box has been sent.

Please give us a call on 0333 210 1857 so that we can resolve this for you.

Kindest regards
Customer Service Team