nikos tzellos

Even though I forgot to cancel my monthly subscription on time, I received very kind support from Louise, who informed me that I would be refunded the full amount. Her thoughtful gesture is truly appreciated and demonstrates great empathy and understanding when honest mistakes happen.

I ordered the Biotech Iso Whey Zero protein powder and I found it in a not that appealing condition. A small amount of powder was already spread out of the box and when I took off the plastic wrapping, the protection paper was not sealed, having many concerns regarding the quality of the powder at that point. However, thanks to the appreciative help of Customer Services (Ida A.) I got a discount code for reordering as well as my money refund.