K ROBERTS

I ordered 3 tins of paint, an extendable roller and a paintbrush, because the prices seemed good and they had the colours I wanted. After placing my order I saw these reviews and was filled with regret! I called the shop to check if I’d paid enough postage, a nice gentleman on the other end said I hadn’t but that they’d call me on Monday (this was Friday late afternoon) to arrange this. I honestly didn’t expect a resolution after reading these reviews! But a very understanding lady called me on Monday, and explained that their website gives all the payment options, not just the correct one for your order, and I’d need to pay about £13 extra. I thought it was all getting a bit expensive and probably cheaper for me to find some supplies locally instead, she agreed and said a refund would be arranged. Again, I didn’t think this would actually happen given the reviews here, but the next day I got an email to say that my order status had been changed to Cancelled, and today (Thursday) the money is all back in my account.
They clearly have issues with the postage payment section of their website but it seems to me they’re able to resolve this and seemed happy to help.

I discovered a chip in my windscreen and, like everyone, had heard that autoglass repair (autoglass replace!) windscreens. I wasn't sure the process with my insurance so I googled 'esure autoglass' and the first option was a link to autoglass' website where it explained they will take care of all the insurance side of things, all I had to do was book my appointment! I was able to choose a slot the next day, at a time convenient for me - bearing in mind it was a Bank Holiday Monday. Autoglass came to me, I didn't have to leave the house. I live in a terrace with on-street parking, this was not an issue at all. They fixed my chip on the spot, and the technician explained the whole process to me, as well as talking me through everything else Autoglass would be able to offer if needed in future. I learned should I ever need a new windscreen, they will also be able to come to my house to fit it for me! The appointment took less than half an hour and my screen was repaired. All this for £15! I have been raving about Autoglass to anyone who will listen since, I'm very impressed with their service.