Andrew Smith

Ordered a parcel, it came on time undamaged. Can't add much more. 😁

Always a pleasant and seamless experience booking a break through Hoseasons.

Not next day, but super quick delivery anyway, and at a great price. Great communication too.

It's a big thumbs up from me.

Currently trying to transfer 3 pension plans from this joke of a company for over three months now to my current provider. They have failed to respond to three requests from my current provider, failed to send out the documents for 1 of the plans (twice), and lost the documents I have sent back to them for the other 2 twice!! - Last attempt now before I go to the Financial Ombudsman Service. I was suspicious, but now convinced they are delaying tactics to hold onto my funds all to my detriment!

EDIT - 10/3/25 - Despite this matter being taken up by the complaints team at Phoenix, none of the plans have been transferred, this is despite sending the documents they require for a fourth time! So now we are 6 months on from the start of this saga, terrible.

Great used lens, excellent quick delivery, great price. Will be using again.

Ordered a camera body at the beginning of October and advised 7-10 working days on the delivery date which came and went. I was then told it will be 17-20 which also passed. Was then given another date for Mid November but that date passed by too.

It would appear the mixed reviews across Trust Pilot, have turned really sour of late, and although there are a few positive ones, they are few and far between. Perhaps fake, or paid for reviews?

By December (15th), the order still hadn't arrived, and now Grandys are failing to respond to any further requests for information.

Being I am now out of pocket to the sum of £1600 and not in receipt of my order, unfortunately like many reviews on Trust Pilot of late, I have now been forced to initiate a section 75 claim.

I understand how this business operates in order to supply heavily discounted goods. However, I would really steer clear of this outfit and pay a little extra.

First time in my life I have had my fingers burnt, as per one of the latest reviews. - CONCENTRATE ON THE BAD REVEIWS, NOT THE ONE OR TWO GOOD ONES, AND TAKE YOUR BUSINESS ELSEWHERE.

EDIT 8/1/25 - My partner emailed FROM A separate account to enquire whether they had the product I ordered 3 months ago in stock. The reply was yes and ready for shipment within 30 days!!!! - Where is mine then!! More lies - STEER CLEAR - SCAM!!!!!!!!!

Great quick online service. Next day delivery as promised, no fuss or issues.

Great price on the tyres I bought. The only let down is 'Parcelforce were the courier, who are often slow, never seem to catch me when I am in, then drop off at at local Post office that always shut on a Saturday.

Speedy delivery - excellent wheels that just roll so well.

Great quality cycling kit all supplied with great service. My new kit supplier of choice.