AMANDA REYNOLDS

Great service for affordable prices. Not being tied into a contract is great.

Items delivered within the time specified.
Drivers friendly and helpful.
Very good service.

Love the staff at the Bury St Edmunds cook. Extremely knowledgeable. Great at recommending something a little different.
Food is always great. My go to place if I want an easy option for dinner.

A great range of cars. No hard sell on finance or warranty. All the staff are friendly and knowledgeable. Had a slight hiccup when collecting my new car, but this was rectified within 24 hours at my convenience. All round good experience. Highly recommended if looking for a new used car.

Drivers helpful and polite. Delivered when expected.

On going issues. Still waiting for resolution.

Moved house October 2021. Wanted UW to continue to supply my energy as never had issues in the past.

But unfortunately it has been one issue after another for 14 months.

Engineer turns up at my previous address to fit new meter. Refused to come to my new address (5 miles away).
New appointment made, engineer turns up & it now transpires this engineer incorrectly set up the meter. (Which has now gone dumb). I was set up in an economy 7 tariff with UW. The engineer set it as a single tariff. So I have had 14 months of the highest rate electricity.
No bills have been issued due to the “dumb” metre. So the accounts department then send me an invoice for 12 month’s supply as estimated usage. Lots of readings for the high day time readings. Showing their estimates for the last 3 price changes we have all incurred in the last year. But apparently they are unable to estimate the economy 7 reading. So December they send me a lovely invoice for around £2k! Which was taken from my account at the end of this month. Happy Christmas to me.

They are urgently trying to get an engineer to my property to rectify the metre issue but appointments are scarce.

The billing department has been notified to to “back bill” the economy 7. Not actually sure how this is going to happen as the meter isn’t showing any E7 usage.

I have a telephone appointment in the 10th Jan hopefully with some resolution. But honestly over the last year I’m not holding out much hope.

I have a feeling I’m going to have to escalate this in the new year. Wish me luck!

Update - Now reduced to 1 star. Shocking customer service!
Spoke to Kema on the 30th December. She booked a call back at 9.30 today (10th January) I never received this call back. So chased and spoke to Lauren. She told me that Kema rescheduled the call for the 16th of this month. This I was never informed of. I booked this morning off work to get this situation resolved. Yet again UW has let me down with their shocking service. Unfortunately they have given me no other option but to contact the ombudsman to take this meter forward.

This is the first time I have purchased online. Normally I would pop into my local store.
Everything was so easy. Updates on orders, when packed when dispatched and when delivery was due.
Delivery charge was minimal, also turned up earlier than anticipated.
The items were extremely well packed.
Would highly recommend.

Good service, and quick delivery. The App & website easy to navigate. Also easy to manage account.
On the times I’ve had to contact customer services, there has been a delay in getting to the correct department.

Second week the driver has delivered to my neighbour….even though the address fully states my address. Thank goodness I caught him just in time. Let’s see if it’s 3rd time a charm next week!