Netherlands
Review of Breman Installatiegroep
Friendly and helpful.
Evaluated our boilers error messages quickly and suggested a good fix. We look forward to having everything sorted out from the follow up appointment.
Reply from Breman Installatiegroep
Dank voor uw review. Fijn om te horen dat onze monteur op tijd was en zijn werk correct heeft uitgevoerd. We geven uw compliment graag aan hem door.
Review of baslerbeauty NL
Ik heb een Dyson Airstrait besteld bij Basler Beauty, maar deze is nooit aangekomen door problemen met de verzending en het lokale DHL-kantoor. Ondanks extra verzekeringskosten neemt Basler Beauty geen verantwoordelijkheid en houden ze mijn geld vast totdat het ongeopende pakket wordt geretourneerd. Dit was buiten mijn controle. Ze zijn volledig verantwoordelijk voor de verzending. Ik zal nooit meer zaken doen met deze scam-site.
Review of Regus
They are claiming unpaid invoices already charged to my credit card. Invoicing things MONTHS ahead of agreed terms.
Then some idiot from Malaysia harasses me at night for "unpaid" invoices that are paid.
Wonderful.
--- comment to reply
Charging for February in December was not in your terms and conditions. Sending reminders and harassing me for payments for meeting rooms already paid by credit cards was not in the terms agreed.
The local teams did a good job, the problem remains the people likd you, who still reply with a condencending attitude.
Get your act together!
Reply from Regus
Hi John, I understand that you are disappointed and would like to help.
Payment reminders will be sent to our customers when an invoice is overdue. From checking your records, the allocation of your recent payment overlapped with the payment reminder we sent you; we apologise for the confusion.
The payment is now allocated, and your account balance is zero.
We always ensure transparency in everything we do. The details of our invoicing process are clarified in your agreement. Our invoices are made up of two different types of charges:
1. Fixed charged like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, pay as you go beverages… These are billed in arrears.
We are sorry if you were not aware of this.
If you need further assistance, please feel free to contact me at lorraine.brule@regus.com.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Review of Suntransfers.com
Taxi from the airport to the hotel was acceptable. Costed slightly more than driving on the meter.
Taxi back from the hotel to the airport never showed up. I called the emergency number, but that did not work. I eventually got through to Jessica, who would call me back after investigating what had happened. After a short while, she did. She told us that the Taxi was stuck in traffic in Barcelona and recommended that we take a local taxi back. They would then refund the costs within 20 days.
We did. And we were lucky enough to catch our flight as there was ABSOLUTELY no traffic in Barcelona on a Sunday morning.
I submitted the claim on board the plane and got a standard email that they would review this within 30 days.
Two weeks later, I got an automated zendesk reply that they would get back to me in 45 days.
This smells like a scam, and I will now reverse the charge with the credit card company.
Advice to stay clear of this company as their routines do not stand up to the standards expected in this day or time.
Review of Trunkrs
The 36 donuts ordered was only 18 when they arrived. They were ALL smashed and uneatable. Wish the driver could have taken due care. Now starts the job of getting a refund.
Reply from Trunkrs
Hi John. Our apologies for the inconvenience, this is certainly not the way Trunkrs works. Could you perhaps send us your Trunkrs number and address details by e-mail support@trunkrs.nl? Then we can discuss the delivery with the driver and his supervisor. With kind regards, Support Team Trunkrs.
Review of Axa Schengen
Usefull and simple site. I needed to buy insurance for my wife parents.
I missed the opportunity to purchase additional insurance products such as luggage + delays etc.
Only the best is good enough for my family ;)
Review of Samsung Electronics
Where is my phone?
I ordered it on the 16th and paid in full.
I was promised delivery on the 18th.
On the 23rd I receive an email promising delivery on the 3rd of March.
When I call support nobody knows anything.
When I try whatsap, there is no response.
No response on Twitter.
Will I ever get the phone, or do I need to contact my card provider to do a charge-back?
