Switzerland
Review of Fanatec
Terrible company and service! 3 weeks and item has not even shipped. Liable created and that is it. The worst of it is that they just ignore their customers. Ignore emails, not even a status update, ignore social media, make it impossible to contact them. Terrible service you guys should be ashamed!
Review of fashionette
Terrible! Sent a damaged item and then told me I can't exchange it and then didn't bother to respond.
Reply from fashionette
Thank you for your feedback.
First of all we would like to apologize for the inconveniences regarding your order.
Please be assured, that it is not our intention to upset you as a customer.
After checking, we kindly inform you that our customer service team has never declined a return of your order.
Of course you have the possibility to return your order.
Sending an item back to us is free of charge if you use the pre-paid return label.
Unfortunately, for logistical reasons, we cannot offer you an exchange
If you have any further questions, you can of course reply to the existing correspondence.
Best regards
Your fashionette team
