UPDATE: I changed the rating from 1 to 4 stars because Fashionette addressed the problems very promptly and correctly in just 2 days. They emailed me the return label, offered to match the initial... See more
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Wonderful fast delivery and service Pictures shows bag bigger in model but stated size is accurate. But Ralph Lauren bag tag says small and website states medium.
Although their products are genuine and they ship very fast unfortunately their customer support is terrible. They take weeks to answer their emails. At the phone they do not have enough information... See more
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Beautiful pair of sandals, the heels are not too high enough for my liking, super comfortable to walk it hugs my feet i can walk on this the whole day super love👌👍
Company details
- Fashion Accessories Store
- Bags and Luggage Store
- Jewelry Store
- Leather Goods Store
- Shoe Store
- Sunglasses Store
About fashionette
Written by the company
Handtaschen sind unsere Leidenschaft und unser Anspruch ist es, auf unserer Seite das bestmögliche Angebot an Handtaschen aller Art zu bieten. Wir sind daher mit allen relevanten Marken und Kollektionen stets auf dem neusten Stand. Unser Angebot an Designertaschen wird von unseren Style Experten persönlich ausgewählt. Wir führen über 24.000 Artikel von über 100 Marken - darunter die begehrtesten Luxusmarken der Welt, viele beliebte Premiummarken, aber auch junge Designer. Ob Prada, Gucci, Michael Kors, Burberry, Balenciaga, DKNY, Liebeskind, Rebecca Minkoff, Furla, Abro, Boss, Lancel, Etro oder MCM – es gibt kaum einen Taschendesigner, der bei fashionette nicht vertreten ist. Eine Besonderheit: Bei fashionette können alle Artikel auch bequem auf Rechnung oder in kleinen Raten bezahlt werden.
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Contact info
Schloss Elbroich, Am Falder 4, 40589, Düsseldorf, United States
- 0800 240 44 30
- service@fashionette.ch
- fashionette.ch
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Reply from fashionette
Thank you for your feedback.
We do apologise for any inconveniences caused.
Please note that the delivery date stated in your order confirmation is always an estimated timeframe.
The shipping confirmation, including a tracking link, is automatically sent via email, enabling all customers to monitor the status of their delivery independently at any time.
Aspects such as transport and delivery are organised independently by the shipping partner and fashionette has no influence on these processes.
After checking, we found that your request has already been processed by the responsible department and that you have already received a reply by email.
If you have any further questions, please reply to the already existing correspondence.
Best regards
Your fashionette team
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terrible customer service
Although their products are genuine and they ship very fast unfortunately their customer support is terrible. They take weeks to answer their emails. At the phone they do not have enough information always the same answer: it was transferred to the upper department. I have two payments both of them are not closed. For one I overpaid and they are not able to cross check my information.
Terrible gives you the feeling you did something wrong when you didn’t. Never again.
November 12, 2024
Unprompted review
Reply from fashionette
Thank you for your feedback.
First of all we would like to apologize for the inconveniences regarding your payment.
We kindly inform you that your inquiry is currently being checked by our responsible department.
Best regards
Your fashionette team
If you are in Switzerland you better do…
If you are in Switzerland you better do not order from this website, unless you’re 100% certain that you will keep the product. My advice: Do not choose the monthly installments! You pay extra fees AND the second installment is taken only after 10 days after the 1st one. It’s not monthly!! So what’s the point in fact ?
The return process does not offer any update on the status which is worrisome !!! The customer service takes 1 week to answer, literally, the refund process is extremely slow, no updates on status, no refund and it has been 3 weeks already and still waiting for a status update! They already took the money! I will never again use this online shop. Swiss Buyer beware!
September 2, 2024
Unprompted review
Reply from fashionette
Thank you for your feedback.
Returns from Switzerland can take slightly longer due to customs clearance. However, we offer free shipping both ways, so you do not incur any additional costs for the return process.
Regarding the installment payments, the first payment is taken upon placing the order, and subsequent payments are deducted monthly as per the agreed schedule. Any perceived delays in customer service responses are due to a high volume of inquiries, but we always strive to respond as quickly as possible.
We understand your frustration and apologize if the process caused any inconvenience. However, we assure you that we are committed to providing a transparent and reliable shopping experience. Should you have further questions, please don’t hesitate to reach out to us directly.
Best regards
your fashionette team
Wrong item was delivered, but problem sorted fast
UPDATE: I changed the rating from 1 to 4 stars because Fashionette addressed the problems very promptly and correctly in just 2 days. They emailed me the return label, offered to match the initial price of the sunglasses (which went back to 260 CHF on their website) and gave a discount voucher on the next purchase.
Initial review:
I had only ordered 1 pair of sunglasses and they sent the wrong one... ordering and delivery was smooth, but still useless and now I have to waste my time with returns. What's worse, they increased the price of the sunglasses on their website from 260 to 400 CHF so I can't even reorder. They also forgot to include the free return label in my package.
February 17, 2024
Unprompted review
Reply from fashionette
Thank you for your feedback.
First of all we would like to apologize for the inconveniences regarding your order.
After checking we were able to recognize that our customer care team has already answered your request.
Therefore we kindly ask for your patience whilst your request is being checked.
Best regards
Your fashionette team
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alles war in bester ordung
October 9, 2023
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I’m 176cm and have the strap at the…
I’m 176cm and have the strap at the shortest setting but still find that the bag sits very low on my back. If the bag isn’t full enough it tends to not lay properly either. The bag is well made however and can fit quite a bit in.
February 4, 2023
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Super Boots!!
October 13, 2023
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Everything is well when you are happy…
Everything is well when you are happy with the order. If there is an issue or refund it can be absolute nightmare. Once I received the wrong bag and now it's been over two weeks that i am waiting for my money back after returned item and absolutely ZERO customer service-I called, sent multiple emails and and all I hear is that the refund has "now" been initiated. I liked this shop but recent customer experience is just outrageous ( not to mention I have sent my return on 1st of September and it was booked on the 21st). so ultimately no money back after over a month from sending the item back.
October 6, 2023
Unprompted review
Reply from fashionette
Thank you for your feedback.
We apologize for the circumstances of your order.
Unfortunately we are not able to check the status due to the order number and full name is not being provided.
Therefore we suggest you to contact our customer service via service@fashionette.ch with reference to your order details.
Best regards
your fashionette team
Disaster
You did not send the item that is showed in the picture. I returned it.
September 7, 2023
Unprompted review
Reply from fashionette
Thank you for your feedback!
We would like to apologize for the inconveniences regarding your order.
After checking we were able to recognize that our customer care team has already contacted you via e-mail.
You are most welcome to reply to the already existing correspondence.
Best regards
Your fashionette team
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Packaging was disappointing..
Packaging was disappointing... For such amount, box was not included and was just covered with with plastic.. metal was not protected as well like it was second hand item.
September 1, 2023
Reply from fashionette
Thank ou for your feedback.
We are sorry to hear that your order did not meet your expectations.
All of our products are authentic Designer merchandise and no second hand items.
We obtain our merchandise either from the manufacturers themselves or from authorized retailers.
In the case of a complaint you are more than welcome to send our customer service team corresponding photo material via service@fashionette.ch at any time so that you can be helped as quickly as possible.
Kind regards
your fashionette team
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Damaged item no exchange
Terrible! Sent a damaged item and then told me I can't exchange it and then didn't bother to respond.
July 21, 2023
Reply from fashionette
Thank you for your feedback.
First of all we would like to apologize for the inconveniences regarding your order.
Please be assured, that it is not our intention to upset you as a customer.
After checking, we kindly inform you that our customer service team has never declined a return of your order.
Of course you have the possibility to return your order.
Sending an item back to us is free of charge if you use the pre-paid return label.
Unfortunately, for logistical reasons, we cannot offer you an exchange
If you have any further questions, you can of course reply to the existing correspondence.
Best regards
Your fashionette team
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Wonderful fast delivery and service
Wonderful fast delivery and service
Pictures shows bag bigger in model but stated size is accurate. But Ralph Lauren bag tag says small and website states medium.
July 15, 2023
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Super Cool toll ………
July 13, 2023
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