Scott

I have an issue with the sizing of the t-shirt being too small, and slightly smaller than advertised, and have been trying to arrange an exchange for a large shirt for the last week. I have emailed the email address from the website twice, and have filled out the live chat regarding this with no response. This is very frustrating.

Update 26/04

Following the below response, I have still had no response or follow up from email/chats sent to the company on their website.

And have now opened a case with the company on PayPal; and have been offered a full refund. I’ve requested again for it to be exchanged through the PayPal resolution centre and have had no response to my request for an exchange.

I have requested postage fee for return to be refunded.

To the below response, I don’t “feel unheard” I am unheard. Your customer service is a joke.

Update 04/05

This company received the product back two days ago, and have been non responsive to the PayPal case. It has been escalated once again with PayPal as the communication from the company is near on non existent. It has taken over a month to try and get anywhere in regards to a replacement/refund.


Update 15/05

No more communication since the last update. PayPal ruled in my favour and refunded the transaction as they did not respond to PayPal either.

Abysmal communication and seller.

MWT have disposed of waste for me on numerous occasions now. Each time they’ve collected multiple loads throughout the North East, and they’ve been prompt, professional and respectful to the property where they’ve collected the waste from on every occasion.

I would highly recommend.

Promised to be recovered within two hours, but the recovery took 13 hours, I was 3 hours away from home and did not get home until half three in the morning.

They subcontracted my recovery; and if it wasn’t for the subcontractor, I would have been left on the roadside on a country road in the middle of the Lake District at midnight.

Appalling customer service, no promised follow up calls during recovery or during complaint.

The contract and was not met on there recovery membership, and when I complained in regards to this, and the terrible service, I was offered £60. I was not happy with the resolution; however could not escalate it any further. Although they are a member of the financial ombudsman, and proclaim you can escalate the complaint further with them, this is inaccurate. The finance company will only look at membership fees and finance plans.

Nobody actually regulates their membership and service plans.