TreatBox  Reviews 1,274

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the thoughtful and beautiful packaging of the gifts, noting the attention to detail and personal touches, such as handwritten notes. Consumers appreciate the ease of creating personalized gifts, the quality of the products, and the speed of delivery. People highlight the exceptional customer service, with prompt and helpful responses to queries. The gifts are well-received, bringing joy and comfort to recipients. Reviewers also value the variety of gift options and the ability to create unique and personal presents for loved ones.

Based on these reviews

Rated 5 out of 5 stars

It was lovely to be able to build my own bespoke box for my friend who has had a really tough time She was so appreciative. I had an administrative error and I reached out to Treatbox who were able... See more

Company replied

Rated 5 out of 5 stars

Loving the subscription boxes and this brand overall! The autumn limited edition box was superb and have also used a few already made boxes as birthday treats for friends!

Company replied

Rated 5 out of 5 stars

What a lovely company!! Only found this beautiful business 2 days ago whilst searching for a little gift for my sister, it had been delivered in less than 24 hours & is so lovely, a little personal... See more

Company replied

Rated 5 out of 5 stars

My daughter absolutely loved the autumnal themed package that arrived at her university house. She was over the moon and loved all the gifts I had selected for her with a little message, to arrive fir... See more

Company replied

Rated 5 out of 5 stars

I bought a treat box for both my son and daughter and actually felt left out once I saw how much they loved the treat, so I treated myself to the birthday box. It's not until 10/11 so I have been op... See more

Company replied

Rated 5 out of 5 stars

I started getting these boxes last year when I found out I had breast cancer and was having chemotherapy. It's was a lovely treat to get in the post every month as a pick me up. From bath stuff, w... See more

Company replied

Rated 5 out of 5 stars

I wanted to cheer up my daughter who was feeling poorly at uni. I purchased the pumpkin pyjamas with the matching socks. It was delivered the very next day and was as near to a big huge hug from me as... See more

Company replied

Rated 3 out of 5 stars

All I want to do is change my password as mine was in a data link and yet there seems to be no option (at least via mobile) to do so. Even googling it nothing helpful comes up nor does the FAQ result... See more

Company replied

Rated 5 out of 5 stars

Love my first subscription box and looking forward to my next ones !! Nice little treat box !! Website is easy to use and quick dispatch and delivery, even order an autumn box which I loved !!

Company replied

Rated 5 out of 5 stars

I've ordered from Treatbox before and my experience has always been lovely. This time around my order arrived and the box was empty (royal mail being at fault). When I reached out to Treatbox, Molly m... See more

Company replied

Rated 5 out of 5 stars

I discovered treatbox when trying to find something for my mums 80th birthday. We’d recently lost my dad & the box cheered her up so much. I’ve now had the advent calendar twice & already ordered... See more

Company replied

Rated 5 out of 5 stars

I ordered this TreatBox a few weeks before it was due for a birthday. The handwritten card was a lovely touch and the biscuits, popcorn and musical box went down a treat. The parcel arrived exactly wh... See more

Company replied

Rated 5 out of 5 stars

Had a Love and Sympathy Box, absolutely amazing, beautiful angels wing, beautifully written card and a book by Kate Sutton Drawing on Grief...all these made a pleasant gift in a time of memorial...

Company replied

Rated 5 out of 5 stars

Bought a treat box for my daughter who is away at university starting her final year & wanted to send her a little gift to let her know how proud we are of her. She was over the moon to receive it, t... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with this brand! I actually accidentally uploaded the wrong address to my treat box and I instantly messaged the team, they replied the next morning to tell me they were able... See more

Company replied

Rated 5 out of 5 stars

I have been returning customer for couple years now with monthly treat boxes, second could even third xmas advent and emergency boxes for loved ones birthday. Each item packed with love, care and atte... See more

Company replied

Rated 4 out of 5 stars

I loved my treat box and the quality of the products is great. Unfortunately there was an item missing which was a little disappointing and it took a few days to send out as it was over the weekend b... See more

Company replied

Rated 5 out of 5 stars

How lovely it is each month to receive a beautiful treatbox just for me! I have levelled up my self care with your gorgeous selections every time - thank you. I also like seeing all the behind the sc... See more

Company replied

Rated 5 out of 5 stars

I ordered a treat box for my mum and it is stunning! I picked the option to choose each item and she loves them all, the attention to detail is just amazing! I added a birthday card to the order and m... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a build your own 7 items box as a gift, it was so beautifully packaged I didn't feel the need to do anything to it! I wrote a message to go along with the box, but I wasn’t expectin... See more

Company replied

Rated 5 out of 5 stars

Every single parcel I’ve had delivered through TreatBox has been so well received! The gifts are always beautifully packaged and bring such joy to the people I send them to. I’ll definitely continue t... See more

Company replied

Rated 5 out of 5 stars

My wife loved the Halloween TreatBox, I liked the fact that I could customise my own box and include gifts that she would like. Delivery was quick to, appreciate it!

Company replied

Rated 5 out of 5 stars

I’ve used Treatbox loads of times now and they never fail to deliver! The ordering process is so easy and simple to use. They deliver super quickly and all my recipients have loved their boxes.

Company replied

Rated 5 out of 5 stars

Every experience I’ve had with Treatbox has been great. I have 5 pairs of pjs and bought my daughter the summer pair as I love mine so much and have the matching socks, notebooks, mugs! I’m obsessed.... See more

Company replied

Rated 5 out of 5 stars

I loveee TreatBox! Both times I’ve ordered I’ve used the ‘build your own’ option, and they have so many different gift ideas. Within my latest order, I added a card and I gave info on what I wanted wr... See more

Company replied

Rated 5 out of 5 stars

Love the products great quality super fast delivery I’ve ordered a few treat box’s and will continue to do so highly recommend

Company replied

Rated 5 out of 5 stars

I was looking for a gift for my wife which was unique, personal and showed that it had been put together with her in mind. I found TreatBox. They allowed me to put together a gift with ease and covere... See more

Rated 5 out of 5 stars

My beautiful Autumn pjs, bottle and bag arrived! They are beautiful and I was kept up to date with the delay on the pjs. I also received 15% off a future purchase and some cute autumn socks because of... See more

Company replied

Rated 5 out of 5 stars

Just want to say how seriously impressed I am with your products. Ordered my first box on Sunday as a gift for someone. The products were Very impressive! I thought that the products would be much... See more

Company replied

Rated 5 out of 5 stars

Nice items. I got a pen plus two notepads as part of a complimentary deal for Vodafone customers. The notepads and pen were of better quality than I expected and I really liked the package.

Company replied

Rated 5 out of 5 stars

What a lovely way to let someone know you’re thinking about them . Beautiful treasures picked by the person who knows them best … you ! Delightfully packaged and delivered with care . Will definitely... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved my boxes, super cute items to choose from from great quality to amazing brands. Excellent value for money will definitely be buying again.

Company replied

Rated 5 out of 5 stars

I had a query about delivery and date and honestly the level of communication and support was amazing! Replied so quickly and gave me all the info I needed. And it got delivered exactly the day they s... See more

Company replied

Rated 5 out of 5 stars

I love receiving my treatboxes every month. It's one of the things I really look forward to. I have recieved the boxes for over 6 months now and every box is such a delight. I love that every box is t... See more

Company replied

Rated 5 out of 5 stars

Lovely idea for a gift. The website is easy to navigate, and helpfully organises gifts into colour order, which was really nice and helpful. Delivery was super quick, really nicely presented and well... See more

Rated 5 out of 5 stars

A surprise gift for my wife who absolutely loved it. Great choice of gifts available and well presented with a personal touch. Will defiantly use treat box for gifting again.

Company replied

Rated 5 out of 5 stars

Absolutely love giving these boxes for gifts. I’ve gifted three in the last month and all the recipients loved them. It’s so easy too when you live abroad and need a gift for a friend or relative in t... See more

Company replied

Rated 5 out of 5 stars

Fantastic gift idea, arrived quickly and really good selection of things to choose from

Company replied

Rated 4 out of 5 stars

Unfortunately the parcel was initially lost and Treatbox gave me amazing customer service. The problem was resolved and the Treatbox was found. I have used Treatbox before and I know that the quality... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole experience made it special. The items you can order are just beautiful. I sent a gift to my Sister and she loved it, it feels special and unique to the person.

Company replied

Rated 5 out of 5 stars

Easy to order and quick to deliver. My friend absolutely loved her treat box and felt very special, which is how I had hoped this would make her feel. I definitely will be using TreatBox again. Tha... See more

Company replied

Rated 5 out of 5 stars

Bought for couple who moved into a new home, they loved it, thoroughly enjoyed the facial and foot Spa packs, along with everything else, they love using local companies and will definitely buy from t... See more

Company replied

Rated 5 out of 5 stars

My box was a lovely surprise through the post, well packaged and high quality contents included. I will be ordering again as a treat to myself or for loved one.

Company replied

Rated 5 out of 5 stars

Recieved the birthday box ,every gift was wrapped individually with lovely wrapping paper ,each gift was amazing .thank you ☺️

Company replied

Rated 5 out of 5 stars

Love all the products. Personal touches and quality. It’s expensive but nice for a special occasion

Company replied

Rated 5 out of 5 stars

I love my monthly subscription boxes. Always something different and always packed with care.

Company replied

Rated 5 out of 5 stars

Great products selection, the team is doing amazing work ! Thank you for everything!

Company replied

We perform checks on reviews


Company details

  1. Gift Shop
  2. Corporate Gift Supplier

Written by the company

A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

It's easy to use and well organised.

It's easy to use and well organised most of the time and I enjoy using your service, only one thing to note, is that if your making your own box up, you can't save the items you have selected until you have gone through the whole process before checkout and then you save the whole box, so if anything happens to the page you have to start all over again, which can be a bit annoying especially if you can't remember what you've selected, which has happened to me a few times, aside from that I love your service and have used it quite a few times for myself and for my friends and family.

October 16, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Sammie,

Thanks so much for taking the time to leave us a review, we really appreciate it! Thanks so much for the feedback on our website and the Build Your Own process, I will pass this on so that we can look into it.

Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗

Advertisement
Rated 5 out of 5 stars

THE BEST GIFT EVER!

THE BEST GIFT EVER!

I love this concept & the business seems to be doing amazing!
Still keeping that personalised touch, it feels like you have sent it yourself but the amazing team do it all for you!

I have gifted around 6/7 boxes so far and everyone who has received one has LOVED them!

I’ve also noticed that more and more options are available everytime I go to order a new box which is fab to suit different peoples tastes!

October 26, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Tia,

Thanks so much for taking the time to leave us a review, we really appreciate your kind words! We’re thrilled to hear that you have enjoyed your TreatBoxes and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

Super easy site to use and fabulous…

Super easy site to use and fabulous gifts

October 12, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Lucie,

Thanks so much for taking the time to leave us a review! We really appreciate your kind feedback.

Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

Superb

Loving the subscription boxes and this brand overall! The autumn limited edition box was superb and have also used a few already made boxes as birthday treats for friends!

October 6, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Jane,

Thanks so much for taking the time to leave us feedback, we are so glad to hear that you love our Subscription Boxes!

Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗

Advertisement
Rated 5 out of 5 stars

Fantastic gift idea

Fantastic gift idea, arrived quickly and really good selection of things to choose from

October 10, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hello 👋
Thank you so much for taking the time to leave us your review! 
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

Brilliant - will definitely order again!

It was lovely to be able to build my own bespoke box for my friend who has had a really tough time
She was so appreciative. I had an administrative error and I reached out to Treatbox who were able to rectify it without any issues. The communication was exemplary, I will definitely be using Treatbox again. Thank you

October 13, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Kate,

Thanks so much for taking the time to leave us a review, we really appreciate it! We are so glad to hear that your friend appreciated their gift.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗

Rated 1 out of 5 stars

Not delivered

Not had any of the boxes I have ordered

October 21, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Nicola,

Thank you for taking the time to leave your review.

We are extremely sorry to hear your experience wasn't what you expected.

If we can help further with this please do email us at hello@treatboxuk.com.

We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.

Thank you so much - TreatBox 💗

Rated 1 out of 5 stars

They are not accurate and they are not…

They are not accurate and they are not reliable. they gave me information about delivery, they did not follow through. If you have an occasion and an important date - they are not a recommendation.

October 20, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hello,

Thank you for taking the time to leave your review.

We are extremely sorry to hear your experience wasn't what you expected.

Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers.

We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received.

If we can help further with this please do email us at hello@treatboxuk.com.

We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.

Thank you so much - TreatBox 💗

Advertisement
Rated 5 out of 5 stars

Love the products great quality super…

Love the products great quality super fast delivery I’ve ordered a few treat box’s and will continue to do so highly recommend

October 13, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Vicki,

Thanks so much for taking the time to leave us a review, it means the world to us. We are so glad to hear that you have loved your TreatBoxes!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

The box was easy to build

The box was easy to build, delivered fast and the recipient loved it

October 1, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hello 👋
Thank you so much for taking the time to leave us your review! 
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

I bought a treat box for both my son…

I bought a treat box for both my son and daughter and actually felt left out once I saw how much they loved the treat, so I treated myself to the birthday box. It's not until 10/11 so I have been opening 1 package each weekend in the run-up; not just a birthday week but month!
Love the products, great quality and very thoughtful! x

October 2, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Brenda,

Thanks so much for taking the time to leave us a review, we really appreciate it! We are so happy to hear that your son and daughter loved their TreatBoxes.

Using the Birthday Box as a Month Advent for your Birthday is a really great idea, we are so glad that you are loving it!

Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

Love my first subscription box and…

Love my first subscription box and looking forward to my next ones !! Nice little treat box !! Website is easy to use and quick dispatch and delivery, even order an autumn box which I loved !!

September 30, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

HI Bridie,

Thanks so much for taking the time to leave us a review, we really appreciate your feedback. We are so happy to hear that you love your Subscription Box and Autumn Box.

Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗

Advertisement
Rated 2 out of 5 stars

Did not receive my order.

I recently found treatbox through the Voxi Drop promotion. I was very excited as I love to support small businesses but unfortunately my order never arrived. I contacted support and they recommended that I wait and contact them at a later date if my order still hadn't arrived. In fairness I completely forgot and emailed them back a month later in which I receive a reply stating that they were unable to replace my order as the promotion had ended. Completely fair. The reason I am giving 2 stars is because while I never received what I ordered, the customer service is amazing.

October 15, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Kyle,

Thanks so much for taking the time to leave us a review. I am so sorry that your VOXI Box did not arrive. Sadly, we were given a deadline by VOXI for our collaboration to end and I can see that your email came through just after that.

We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.

Thank you so much - TreatBox 💗

Rated 1 out of 5 stars

I Cancelled my order because app a…

I Cancelled my order, after having my arm twisted because app there was a glitch in the system and they informed me after payment that a delivery charge should have been charged, then asking if id like to pay £4.95 to have it delivered after a binding agreement was made, no terms stating a right to cancel by seller order in place.
Yet you make it very very clear ‘free next day delivery’ on your site and across the web (screenshots taken after your app glitch’)
By principle I proceeded with the cancellation
Be more transparent

October 14, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Dolly,

Thank you for taking the time to leave your review.

We are extremely sorry to hear your experience wasn't what you expected.

We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received.

If we can help further with this please do email us at hello@treatboxuk.com.

We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.

Thank you so much - TreatBox 💗

Rated 5 out of 5 stars

Great products selection, love it !

Great products selection, the team is doing amazing work !
Thank you for everything!

October 6, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hello 👋
Thank you so much for taking the time to leave us your review! 
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

my wife loved the pjs

October 10, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hello 👋

Thank you so much for taking the time to leave us your review!

We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.

Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love.

Thank you for making our day! TreatBox 💗

Advertisement
Rated 5 out of 5 stars

Love my Autumn box and can’t wait to…

Love my Autumn box and can’t wait to use it!
I just love Treatbox and couldn’t resist this one, thank you!

October 9, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hello 👋

Thank you so much for taking the time to leave us your lovely review!

We always love hearing that our customers are happy and we are so pleased that you are treating YOU!

It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.

Thank you for making our day and for being a loyal customer of ours.

Thank you for making our day - TreatBox 💗

Rated 5 out of 5 stars

My wife loved the Halloween TreatBox

My wife loved the Halloween TreatBox, I liked the fact that I could customise my own box and include gifts that she would like. Delivery was quick to, appreciate it!

September 26, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hello 👋
Thank you so much for taking the time to leave us your review! 
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗

Rated 4 out of 5 stars

I loved my box

I loved my treat box and the quality of the products is great. Unfortunately there was an item missing which was a little disappointing and it took a few days to send out as it was over the weekend but customer was great.

September 26, 2025
Unprompted review
TreatBox  logo

Reply from TreatBox

Hi Fiona,

Thanks so much for taking the time to leave us a review. We are so glad to hear that you are happy with your TreatBox and the quality of your products, I am so sorry that there was an item missing in your box. This is not at all the service we want our customers to receive and I can only apologise for this. I am glad to hear that you received a replacement item.
Thank you for making our day - TreatBox 💗

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look