I really wanted to like this collar as the design is great, it's so small and light weight compared to others but the actual tracking of the cat just isn't as good as tractive who I've used the last 3 years. The thing that really bothers me is you can't go live which is what I've been used to. There are modes you can switch the collar to depending on how often you want a location update which will determine the battery life but you can only switch modes if the collar is in the home station. Also to use the radio feature you need to connect it to your phones hot spot and make sure you have a charged power bank to allow the home station to go mobile. If the home station isn't plugged in then the collar is useless, as I discovered when my boyfriend accidentally unplugged it. I have to say though that customer support have been good with sending information and have been quick to reply, until I emailed asking to cancel my subscription, they seem to be taking their time replying now.