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Never again.... I bought an ALL IN ONE OMNI STUDIO.. the best one out there currently and most expensive. It broke down within 48hours. HP support wanted me to do a master reset and asked me to go and buy a memory stick to do it..I asked for a replacement (as my work IT said this should not be happening on a new machine). I cancelled the replacement after i got angry with their call centre staff who refused to help. They still havent bothered collecting their own faulty machine.. I was told its only parcel force that can collect and its now the third time I am having to rearrange collection as the first 2 times they just did not bother coming. I called today to alert them to collect but HP said we cant do anything if they dont collect and I would have to rearrange again if they dont bother... that just left me really angry.. Why should I be the one having to chase them to collect their own parcels. its just ridiculous. I complained to their call centre staff. The gentleman rudely said do what you want. I dont care. Apparently the call centre is based in Barcelona (thats what he said) but I just got staff with Indian accents who were extremely rude and told me to do what the hell I wanted. They refused to put me through to a manager in the UK and they dont have a call centre in the UK. I said I hope the calls are recorded and he said no and laughed it off... I am now at my wits end with these people. If you want peace of mind dont bother .... at least your local currys has someone you can physically deal with and talk to.... and are based in the UK. PS I am still waiting for them to collect their faulty item 2 weeks on.. and yes I have still not received my refund of over 1500 GBP and I am chasing them... and yes they refused to refund me in the interim even though I said I am having to pay interest on my credit card for an item due a refund! what an absolute joke...

I would give a minus one. PLEASE PEOPLE DONT EVER BUY FROM HERE. I bought an all in one Omni studio 27inch with the upgraded TB. iT COST OVER £1500gbp. Within 48 hours it kept crashing. HP IT support wanted me to reboot but my work IT said ask for a replacement as its meant to be brand new. I asked for a replacement but cancelled that and asked for a refund as HP wound me up in not collecting the old one. Apparently it can only be collected by Parcel Force and that requires 48 hours notice. I am now on my 3rd attempt of getting parcel force to collect because they just did not bother collecting the first two times. I am at my wits end with HP because their response was there is nothing we can do.. I offered to drop it off.. not possible sir as its a valuable item.. Its driving me crazy. How can you run a business if you cant even sort out pick up and delivery of a faulty machine. I called the call centre *(apparently based in Barcelona but thats questionable..?) and their response you could do what you want..as i said I was fed up of this and if it werent collected I would now take them to Court... Please people... IF YOU WANT PEACE OF MIND.. dont bother with this company. Better to buy from your local Currys where at least you have someone to help you and to sort things out if something goes wrong. PS. I am still waiting for them to collect their faulty machine ..2 weeks later..

We have a product care policy for a washing machine. This was the first time we'd used it in 3 years. After a dozen useless questions on establishing you are the policy holder, D & G gave the manufacturers repair details. They said they could not send someone out for 13 days.. which is kind of pointless! Was told to call D & G again.. back to authorisation questions... Another 20 mins. This time they put me through to a company that said they did not deal with Neff Washing Machines. They said call D & G back again. The third time they gave me details of another local company. They did not pick up the phone for 45 mins nor responded to an email. Gave up in the end and did not bother.... If you have lots of money or like gimmick policies that sound good... buy it. Otherwise, dont bother. Who in the world would be stupid enough to wait a fortnight for a washing machine to get fixed which supposedly covers emergency call outs!! What a joke! Dont sell us such nonsense if you cant abide by it when its necessary!
In the end, a good old how to fix it yourself you tube video (step by step) did the trick..

I parked in the long stay at South Terminal. The journey to and from via bus was not a problem and easy to get to. The driver on the way to the airport was grumpy because he said there was a sign which we did not see saying we could not park there as it was meant to be full (but it was not). On return, a week later got a penalty notice from NCP saying the car was not wholly in the box. Admittedly a small portion of my front bit was to the right (where there was no other car as it was in an end spot, away from everybody) and in a grid like area just before the barrier. I parked it like that because my car sensors went mad due to overgrown hedge and a tree branch sticking out on car parking spot. When I complained to Gatwick they said enforcement was run by NCP and had nothing to do with them although they thanked me for drawing the hedge bit to their attention. Naturally, as its all commission based, NCP did not want anything to do with what I was saying and just ignored my representations. I did not have the time or will to fight it (which perhaps I should have done) by appealing it so in the end I just paid a fine of £60.00. All in all an expensive parking trip, which put a dampener on the whole experience. Its a massive car park with lots of spaces and I did not block or park in anybody else's spot.. All I would say to others is please beware of OVERZEALOUS ENFORCEMENT.

Good firm. Work hard for you. Gets you the right result. Genuine, honest, hardworking people.