Never again.... I bought an ALL IN ONE OMNI STUDIO.. the best one out there currently and most expensive. It broke down within 48hours. HP support wanted me to do a master reset and asked me to go and buy a memory stick to do it..I asked for a replacement (as my work IT said this should not be happening on a new machine). I cancelled the replacement after i got angry with their call centre staff who refused to help. They still havent bothered collecting their own faulty machine.. I was told its only parcel force that can collect and its now the third time I am having to rearrange collection as the first 2 times they just did not bother coming. I called today to alert them to collect but HP said we cant do anything if they dont collect and I would have to rearrange again if they dont bother... that just left me really angry.. Why should I be the one having to chase them to collect their own parcels. its just ridiculous. I complained to their call centre staff. The gentleman rudely said do what you want. I dont care. Apparently the call centre is based in Barcelona (thats what he said) but I just got staff with Indian accents who were extremely rude and told me to do what the hell I wanted. They refused to put me through to a manager in the UK and they dont have a call centre in the UK. I said I hope the calls are recorded and he said no and laughed it off... I am now at my wits end with these people. If you want peace of mind dont bother .... at least your local currys has someone you can physically deal with and talk to.... and are based in the UK. PS I am still waiting for them to collect their faulty item 2 weeks on.. and yes I have still not received my refund of over 1500 GBP and I am chasing them... and yes they refused to refund me in the interim even though I said I am having to pay interest on my credit card for an item due a refund! what an absolute joke...