Deborah Fitzgerald

Mike the local Openreach engineer was professional friendly and very thorough in diagnosing the problem with my Broadband. I had been without BT Broadband for a week. Initially BT responded within 2 days and sent one of their engineers who was unable to fix the problem. Two days later the first Openreach engineer arrived, fixed the Broadband but only temporarily. Ten minutes after he had left my property, the Broadband had failed again.
Eventually the third engineer Mike diagnosed the problem and even ran a test after he had left my property to check it was still working. 24 hours later and everything seems to be good. 🤞🤞🤞

I couldn’t believe there was only one cash desk open and there was a long queue of people waiting to be served by a real life person. The lady on the cash desk was working flat out while other staff just stood around and ignored the queue. Many customers still want to pay with cash.

Bought these bare root box plants to go round a new raised bed garden in late spring. I watered them every day for the first few weeks especially as it was such a dry spring and the plants are now quite well established and growing well.

The car parking charges at location 802924 and 802927 just don’t make any sense!
The cash payment is £1 per hour
On the App I was charged;
£1.20 per hour. My friend was only charged £1 per hour on her app at exactly the same location on the same day.
If I’d wanted to pay for 2 hours I would have been charged £3.20 !!!!!
To extend parking I was given the choice of paying £1.20 for 30 mins and £1.20 for 60 mins.
Something feels wrong. I have tried to complain using the Apps Bot but it didn’t understand.

I was very impressed at first with being able to redirect my parcel to a collection locker. When I tracked my parcel I could see a photo of it in the locker from the tracking details. However I was confused when the machine asked me for a pin code together with my mobile number. Apparently i should have received an email and an SMS with the pin code which i didn’t so that is why I only gave 3stars. I emailed DHL and they sorted the problem out by the end of the day. If I’d stayed on the phone to speak to an operator the wait time to speak was 8 mins. Once I’d got the pin code it was a fairly efficient service.

I received a message the evening before the delivery and tried to email the company to say I wasn’t going to be in on that day. Despite emailing twice to say I wasn’t going to be in and trying to rearrange an alternative delivery date, this didn’t work. The package was still delivered.. and guess what ….I wasn’t in !

When I realised that my garden shed had rotted, was no longer waterproof and irreparable during lockdown, I decided that I would replace it with a lean-to greenhouse. I spoke to Daniel on the phone after looking at the Cultivar website about the idea of having a block built wall to hang garden tools from to replace the shed and a brick built apron wall to give durability to the glass house construction. I live on Anglesey where gale force winds and rain can be very damaging so it had to be strong. Daniel came up with the plans and then I had to find a local builder to do the groundwork ( concrete base, block wall and brick work). I also decided to add 2 cold frames to the design . Once ordered, Daniel gave me an installation date so I could plan the demolishing of the shed and the groundwork. I spoke to Faye a few times on the phone about delaying the installation due to a few problems with building materials and she was very friendly and sympathetic.
I was very impressed with the Cultivar team both on the day of the installation, who worked really hard to construct it in one day and since then the team who came back to check a few things out.
I love my greenhouse design and I think I’m going to have many years of pleasure with it. I’ve already moved some outdoor tomatoes in pots to ripen and am going to use it over the winter for storing dahlias etc. I’ve got storage shelves for keeping all my small gardening equipment in boxes and once the spring arrives, I’ve got 2 wonderful fitted benches for sewing seeds and cold frames for hardening off plants.
Thank you to Daniel and his whole team at Cultivar for being so friendly and obviously very skilled at what they do.