Rachel

Someone came to my mum's house, uninvited. He told her she needed a replacement window, which she didn't. The window is tiny, he got her to sign a contract for the sum of £3800 and then took a cheque for £1890. He said he couldn't get the work done for at least 6 weeks and left. My mum is elderly and very vulnerable. This is a disgrace and I have contacted the police as it's also illegal.

Josie was friendly and helpful. I’m very impressed with the level of service, thank you!

My elderly mother was contacted by this company and signed up to pay monthly. When I called them they talked about 'the phone call' and I really had to push to find out whether she called them or they called her. Of course, they had called her. Immoral and disgraceful.

Great communication and reliable pick-up and delivery. Also the cheapest. Will definitely use again! Thank you.

I ordered two cashere jumpers in XL so they were nice and baggy. They're a Dutch company so I knew the sizes would be for tall people. The jumpers took 3 weeks to arrive and were tiny. Also not cashmere. I asked for a returns label and have spent 2 weeks going backwards and forwards with their ridiculous customer services (which turns out to be a robot) person called Paula. All words and no action. 'She' banged on about saving the environment by offering me a 15% refund. When I pushed matters I was told I must return the jumpers to China. They're a Chinese scam pretending to be a European company. The returns postage would have cost me £50 so I have been conned and there's nothing I can do about it. They pretend to be European, have an English name, use an English phone number and a Dutch address, European models and 'customer service agent' names. IT'S A MASSIVE SCAM! I'm so angry that I've lost my money.

Joe was very friendly and helpful. He sorted out the problem quickly.

David Livesey, the manager, was helpful and friendly. I was stuck as a long way from home with a bald tyre. He worked late to help me and was sympathetic. As a woman on my own I felt in safe hands. Can highly recommend.

My son naively bought from this site. It was a present for me for Mothers' Day. He spent £25 on an ornament and what arrived (three weeks after the event) was a pile of crap. He is trying to return it and has been sent an address in CHINA!!!!! He bought it in the UK so it's against the law for them to ask us to return it to China. It will cost £35 to do so. What a scam. We will be returning it to the UK address where the order was made.

Toby was very friendly and helpful. He sorted out my new account with great efficiency. I can thoroughly recommend EDF if that is what all the advisors are like.

Tobias was friendly and professional. He explained everything I needed to know. Can highly recommend.

The new rehoming system is awful. You're not allowed to take a liking to a dog and apply to adopt it. You have to put in an application and then wait for the centre to contact you with a dog of their choice, not yours. You can 'favourite' a dog, which then means that your application goes to that particular centre and then stays there, even if it was only the one dog there that you were interested in. They don't contact you and you just have to wait and then find that someone else has taken the dog and you can't move your application to another centre! What happened to the days of falling in love with a dog, applying for it and being accepted/rejected? It was so simple. When I called the main number (you can no longer contact an individual centre) I was told that it was my fault because I'd applied to a centre miles away for a particular dog and it wasn't my place to think I could choose my own dog! The woman I spoke to was rude and patronising. So now I'm stuck with waiting for that centre to match me to a dog of their choosing and I can't look for another dog until they contact me.

IT'S A SCAM! I ordered a deed poll over a month ago but have not received it, despite several enquiries. They keep asking me to send the last 4 digits of my bank card and address but then they still do nothing. I have asked for my money back and not received it. Small Claims Court here we come.

I bought a keyboard for my daughter and GAK said they'd deliver it the next day. 10 days later we were still waiting but they said they'd deliver the next day. She took a day off and waited in all day but they didn't show. 2 days later the keyboard turned up out of the blue. Some of the keys didn't work so she carried it (very bulky and heavy) to the shop. The assistant was very dismissive and kept her waiting for ages, even saying "sorry about this" to another customer while he served my daughter! The next day we were able to go back for the replacement keyboard. We waited for 35 minutes while the assistant chatted happily on the phone, completely ignoring us. Eventually another member of staff came in, a middle-aged man. We asked to check that the keyboard was working before leaving with it. He reluctantly opened the box, saying that he'd never had a faulty one before. This isn't true at all, we've read the reviews. We asked for the pedal to go with the keyboard and he told us that there was a different one. We asked for the one we'd paid for and he said it didn't come with it but that we could pay extra for that. Misrepresentation of goods. We were so fed up that we paid extra for the pedal we'd already paid for. I asked for a receipt and he looked at me as though I'd asked for a complementary drink to compensate for all the trouble we'd been through. He told me the "machine doesn't do receipts" so I asked for an email receipt and he said no. I will never go to GAK again (unless this keyboard is also faulty) and will tell all of my daughter's music school friends not to use GAK either. The customer service is terrible and the staff seem to think that the customer owes them a living and that they're doing us a favour even bothering to serve us.