Conning the elderly and vulnerable!!!
My elderly mother was contacted by this company and signed up to pay monthly. When I called them they talked about 'the phone call' and I really had to push to find out whether she called them or they called her. Of course, they had called her. Immoral and disgraceful.
Reply from Heat Plan Utilities
Hi
We’re very sorry to hear about your mother’s experience. While our team does contact households of all age groups as part of our marketing, we always aim to make sure conversations are clear, respectful, and never leave anyone feeling pressured.
We understand how important it is to treat elderly customers with extra care, and we’ll be reviewing this situation internally to ensure our standards are upheld. Thank you for raising this — your feedback helps us improve.
Kind regards