I bought a keyboard for my daughter and GAK said they'd deliver it the next day. 10 days later we were still waiting but they said they'd deliver the next day. She took a day off and waited in all day but they didn't show. 2 days later the keyboard turned up out of the blue. Some of the keys didn't work so she carried it (very bulky and heavy) to the shop. The assistant was very dismissive and kept her waiting for ages, even saying "sorry about this" to another customer while he served my daughter! The next day we were able to go back for the replacement keyboard. We waited for 35 minutes while the assistant chatted happily on the phone, completely ignoring us. Eventually another member of staff came in, a middle-aged man. We asked to check that the keyboard was working before leaving with it. He reluctantly opened the box, saying that he'd never had a faulty one before. This isn't true at all, we've read the reviews. We asked for the pedal to go with the keyboard and he told us that there was a different one. We asked for the one we'd paid for and he said it didn't come with it but that we could pay extra for that. Misrepresentation of goods. We were so fed up that we paid extra for the pedal we'd already paid for. I asked for a receipt and he looked at me as though I'd asked for a complementary drink to compensate for all the trouble we'd been through. He told me the "machine doesn't do receipts" so I asked for an email receipt and he said no. I will never go to GAK again (unless this keyboard is also faulty) and will tell all of my daughter's music school friends not to use GAK either. The customer service is terrible and the staff seem to think that the customer owes them a living and that they're doing us a favour even bothering to serve us.