Andy Coombs

So far so good. Purchased a new home on the Lapwings estate in Stafford. Marianne was amazing, super helpful and responsive when we had questions.

Since moving we have been dealing with Charlotte and Marc who have been great at sorting out snagging issues, always responding to questions and super helpful. Great experience so far!!

First week of entering and I won a brand new 2025 driver! Done loads of other competitions before and never won anything. Drive arrived in 2 days, amazing service!

Fantastic service, very nice touch with the packaging too.

Customer service was great and my wife loved the item I bought

Disgraceful customer service!!
This company does not care about there customers at all. It is all our greed and trying to take as much money whilst knowing they won’t be able to deliver the product.

I order garden furniture in March and was told it would be here first week of July. During this time they were continually taking pre orders for the New Hampshire corner dining set-grey. We were told it will definitely be there by that date, which was still 3 months after ordering.

The same week it was meant to be coming I was told it would then be September!! There is no way they only just found this out. They had know the whole time it wouldn’t come yet continue to take more and more pre orders from there website! It makes it worse that I rang early June to double check it was coming when they said and they told me absolutely!

Joke of a company and there customer service is even worse! Do not care at all about you once your order is in. So many people have ordered this furniture and expected it to be delivered and they have let them down. They just didn’t want others to purchase elsewhere. I will now have gone the whole summer without any furniture, if I had know this which the range clearly did I would have ordered somewhere else!!!

During this time they even changed the dates on the website to month before my new delivery date to try and entice more people in to buying even though they knew it wouldn’t come in time!

Rang customer service and after an hour on hold the advisor put the phone down on me after I expressed my disappointment. In store people (Stafford) do not care either and seem to think the fact I ordered it online( after being in store and being told to do that) was a good enough reason to ignore me.

Disgraceful all round!!

Andy Coombs

All friendly until you buy then it becomes incredibly hard to get them to actually do anything you need to. Aftercare is shocking. This is for Bagnall meadows in Stafford and it’s clear the sales team do not care once you have moved in. The customer manager (Dave) is absolutely useless and is basically just a salesman who couldn’t care at all about there customers. Would not recommend buying a st modern property again!

Trying to force us to pay maintenance fees when there is so many things that haven’t been done on the site and we are all just being ignored! Terrible customer service all round!