MP

Meghan P.

United States

Reviews

Review of Homeschool Boss

Review of loanDepot


Rated 1 out of 5 stars

Nightmare of incompetence, avoid like the plague

Securing a mortgage with Loan Depot has been a nightmare. We have refinanced with LD without issue, but we have missed our closing date on a new home twice due to Loan Depot. The bottom line is that the issue lies with the complete incompetence of several individuals whose job it is to process paperwork. Our closing date was even 60 days out from original offer acceptance, yet that somehow wasn’t enough time to process paperwork for Loan Depot. Additionally, getting someone on the phone has been a nightmare. No one answers their phone or replies to email. Any contact from our realtor has been largely ignored. Never again will we consider using Loan Depot. Save yourself the nightmare and go with a local lender.

July 15, 2021
Unprompted review

Reply from loanDepot

Hi Meghan – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we may help you with the issue.

Review of Man Crates


Rated 1 out of 5 stars

Several Orders Cancelled w/out Notice

Edit: in response to MC’s reply - no email notification of cancellation was provided. Myself and three other individuals who used the code did not receive a cancellation notification. Additionally, I tried to check my order status on the website when the ship date came and went but it is not possible to do so. The website merely stated that email notification would be made when an order is shipped. It is unfortunate for the company that the coupon code openly available on the internet was shared maliciously, unbeknownst to customers like me. However, it is terrible business practice to cancel orders without notification. I would have happily replaced the orders in time for them to be received by Father’s Day. I was even okay with late arrival since they seemed so great and personalization takes time. I suspected MC was slammed with orders for Father’s Day and that accounted for late shipping. Instead, my orders were cancelled with no notification and without time to order another gift prior to Father’s Day. Based on MC’s replies to other reviews, it is clear that MC is happy to provide subpar service and blame others for the problem.

I placed several orders with mancrates. I used a coupon code found on the web. Mancrates processed a relatives order with the code, but cancelled ours without any notification. When they were contacted regarding shipping notification, they simply said the order was cancelled. At the very least I would have expected an email at the time of cancellation to allow for a chance to use a different code and pay the difference. Extremely disappointing.

June 21, 2021
Unprompted review

Reply from Man Crates

Hi there, thanks for your feedback. The coupon you applied to your orders for free product was not intended for use by the general public. We sent a notification to anyone whom used the coupon via email informing them that the promotion which was used on their order was posted on multiple coupon sites maliciously and without our permission. We're sorry for any trouble the cancellation of your orders may have caused.