Staff were lovely
Staff were lovely
Calming during a nerve wracking time
October 25, 2025
Unprompted review
KS
Kate Skelhorn
United Kingdom
Reviews
Review of Care Fertility
Review of DFS Furniture
Anthony was excellent
Anthony was excellent. Didn't nag us and left us to browse but when we were ready answered all our questions wonderfully!
October 22, 2024
Reply from DFS Furniture
Good Morning Kate,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Lorraine A
DFS Central Customer Support
Review of Banner Department
Review of Urban Outfitters
Box significantly damaged
Box significantly damaged. Very difficult to find how to complain. It's meant to be for a present, the website says now sold out so unlikely to get a replacement
December 4, 2023
Reply from Urban Outfitters
Hi there, thank you for taking the time to provide this feedback! We're really sorry that you've experienced this issue while shopping with us. Rest assured that this feedback will be passed on as it's not the service we aim to provide our customers. Thanks, UO Team.
Review of Diamond Heaven
Beth was simply amazing
Beth was simply amazing. Went in with a short time frame for a ring to be made and she was so diligent in making sure it was here in time. It obvious she enjoys what she does and shares in your happiness. Very knowledgeable and thorough with making sure you know everything about what your buying. Will be going back for wedding bands!
April 5, 2022
Unprompted review
Review of Carpetright Limited
Excellent customer service
Excellent customer service. Needed to change something and it was done easily
August 16, 2021
Reply from Carpetright Limited
Hi Kate
That is great to hear, I am really pleased you were happy with our service.
Kind regards
Dilan
Review of Randox Health
Appalling!
Myself and my brother needed a same day Pcr test to travel abroad to bury our father, we were guaranteed to have the results by midnight as our flight was 5am the next day. We missed the flight due to not receiving the test in time, actually only receiving the results at 1330 the next afternoon. Have tried numerous times to get someone to answer to this but to no avail. Not only did we lose £3500 but we didn't get to say goodbye to our dad!
July 28, 2021
Unprompted review
Reply from Randox Health
Hi, We are so sorry to hear that you have had a negative experience with our service on this occasion and we apologise for the inconvenience caused to you. May I ask you to please persevere with trying to contact us using the details below if you need to resolve any outstanding issues.
COVID Customer Support
Opening Times (GMT)
Monday – Friday : 8am – 8pm
Saturday & Sunday : 9am – 6pm
UK & Ireland : 028 9434 3005
International : +44 28956 22016
covidcustomersupport@randox.com
Many thanks, Jenna
Review of VIVO Clinic
Awful
We booked through yourselves as you sell yourself as being the quick service and guarantee results by midnight, we had to get a quick test as our dad has passed away and needed to travel abroad in 2 days. At midnight we hadn't heard anything and spent 6 hours on the phone chasing up through yourselves and got nowhere passed from pillar to pillar. Our flight was at 630 which we missed and can no longer travel to bury our father. We were told that a manager would be ringing us at 9am but again heard nothing. When I contacted your customer service I was met by a rude member of staff who told me I should be ringing the lab to chase the results myself and that there is nothing he could do. No compassion was given and he even said he didn't care what the reason for our travel was. You have zero customer service and have wrecked our chance to say bye to our dad!
May 31, 2021
Unprompted review
Reply from VIVO Clinic
Dear Kate,
Firstly, I would like to sincerely apologise and give our condolences.
We are aware that your results were not received the same day which is within the guaranteed timeframe. We are unsure why this is and are looking into this with the laboratory to investigate what has occurred, as the samples were collected by a courier from the clinic and taken directly to the testing site.
We understand your circumstances and do sincerely apologise about this. I believe a full refund was offered to you as well as a free retest.
If you can kindly send us an e-mail on management@vivoteam.co.uk, so we can discuss this further with you.
Kind Regards,
Vivo Clinic Management.