United Kingdom
Review of Cult Beauty
I got an immediate response for a mistake I made after checkout. They promptly replied and fixed the error I made. Excellent and prompt customer assistance!!!
Reply from Cult Beauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
Review of Like My Choice
After many weeks of waiting my order #LMC2424570 arrived. The pants were the wrong size, I ordered a large. The bag says medium so do the pants. The top I ordered in medium is definitely a small. I have written everyday as to this problem and how can I return their mistake. No response. Nothing. Will be writing to better business bureau and my bank how to deal with this fraudulent company.
Reply from Like My Choice
Dear Elizabeth，
Thank you for contacting us and sharing your concerns about your recent purchase. We apologize for any inconvenience you may experience.
Your feedback is valuable to us and we thank you for bringing this to our attention.
We do have certain guidelines in place regarding our return policy, but we are constantly working to improve our policy to better serve our customers. We know the size difference can be frustrating and we'll look at your feedback to see how we can improve in this area.
Our goal is to ensure our customers are satisfied with their purchases and your feedback helps us strive for excellence. We apologize for any disappointment you may experience and we hope to work towards a resolution.
To resolve your concerns, we would like to offer you two options:
Exchanges: We can assist you in exchanging your item for a different size or product of your choice (assuming it is in stock).
Partial Refund: If an exchange doesn't work for you, we can offer a partial refund as a goodwill gesture. This refund will be processed as a portion of the purchase price.
Please tell us your preference and we will try to accommodate your request promptly. Your satisfaction is important to us and we will assist you in resolving this issue.
We appreciate your understanding and the opportunity to correct errors. Please contact contact@likemychoice.com with your choices and we will handle them accordingly.
Thank you for choosing LikeMyChoice. We look forward to assisting you further.
Review of luxevintage.co
I have written customer service everyday to please cancel my order 14004 on a £200.00 pair of ballet slippers. They first said they would change the size then I said No, please refund my money. I have written everyday for a week no response. I will be giving my bank a call regarding this fraudulent company. Who have seem to disappeared. Also nothing has been sent out either. Do not use them!
Review of Jaded London
Review of The Wisteria Tree Home Interiors
The 3 beautiful vases arrived so securely packed, I was surprised even at that attention to detail. The vases are even more gorgeous in person than the picture I saw them in.
Review of Desmond & Dempsey
The material is as soft as silk and the nightgown hangs beautifully. It literally can be worn as a summer dress with a slip if you wish underneath.
Reply from Desmond & Dempsey
Hi Elizabeth,
Thank you so much for leaving your kind review - we are thrilled to hear this and learn how our customers love to wear their D&Ds!
Take care, the D&D team x
Review of Vestiaire Collective
Everything was done quick through check and verified and sent to me within the shortest amount of time. Very pleased.
Reply from Vestiaire Collective
Dear Elizabeth,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Review of Getir
Timing was perfect! All products I needed were found in one place, delivered by a lovely person with a Smile!
Reply from Getir
Hi Elizabeth,
Wow, what a review! Thanks for your kind words. We can't wait to continue delivering you ultra-fast groceries.
Best,
Team Getir 💜
Review of LOOKFANTASTIC
Great products and a great price reduction at check out!
Reply from LOOKFANTASTIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our customers.
Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.
Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Review of Olivia's
I would not give it 1 star even! My daybed finally arrived on this past Wednesday. It said “Ivory” on the box and inside it was dark grey. I had to refuse it. I called customer service immediately and they took the attitude, really, we do not to care. I sent photos of the box and the daybed. They had the nerve to write back and say maybe you are not seeing the colour right. Me, 2 sweet delivery men with photos attached to customer service, implying we do not know the difference between Ivory and Dark Grey! Really??? I asked for another one to be expedited, they said 5-10 weeks. Which is the usual delivery. No sorries, we will see where your sofa is, (as it is made to order) so who has my Ivory daybed? Nothing!!!
No discount for waiting for a new one nothing.
They didn’t even care that I had to take the morning off for the delivery.
I asked to speak to a manager, they said it will take 48 hours.
We are in the 43 hour right now no one has called me.
Worst customer service I have ever received in all of my 57 years.
Reply from Olivia's
Hi Elizabeth
Thank you for giving us the opportunity to rectify this for you and as advised yesterday i will continue to monitor this.
Many Thanks
Olivias
Review of Freddie's Flowers
Freddies flowers are Amazing! I signed up to have them delivered weekly, but my first delivery of flowers lasted 2 1/2 weeks. Never has this ever happened with any flowers delivered to me before.
I look forward to my next box from them next Monday.
Beautiful flowers, long lasting beyond belief, and a great service and company!
Reply from Freddie's Flowers
Dear Elizabeth,
We couldn't be happier to hear that your flowers have been such a success!
Ensuring the quality of our flowers to give you the longest vase life possible is so important to us.
Thank you for taking the time to share your thoughts!
Best wishes,
FF
Review of Monica Vinader
Monica Vinader. What can I say. Beyond the amazing collections over the years which I selfishly have alot, It is there customer service and the employees, especially in The Duke if York Square where I buy most of my jewelery if not on line, who go the extra mile to help you with a smile on their face and kindness in their heart. You just feel they care about you and the jewelery and they just want to make it such a pleasant and happy experience for you. In the store, they don’t rush you, but take there time to help you find your perfect piece. Also if there was a problem they went they went up and beyond to solve it and make me happy.
Monica Vinader has amazing jewelery but more than that, incredible employees who deserve 10 plus stars for the way the act and conduct themselves with the public.
Review of Simba Sleep
I sleep beautifully. I have never had a better mattress that I just fall into and fall asleep.
