PowerShop used to be a great company
PowerShop used to be a great company, was with them since December 2017 and never had any issues.
Since E.ON took over it has gone and can’t wait to leave. I had no communication regarding my account being moved over. I noticed that I had credit on my account after a refund (again didn’t know I was being moved over). Tried contacting their customer service and got no reply from two emails. Tried calling and gave up after a long wait on the phone. Contacted E.ON and they said not our problem till you move, which could be May.
Now PowerShop has over £400 of my money and won’t refund me. This has been the case for over three weeks, it will be another few weeks till I can get a refund from E.ON. No excuse especially when I have a direct debit set up.
Atrocious customer service and utter disrespect for people.
Avoid them!
Reply from Powershop UK
Thank you for your feedback Craig, we are sorry to hear about your experience, and we will make sure to pass this on to the relevant team. We have sent a couple of emails regarding the move prior to it, please make sure to check your spam inbox if you haven't received them.
Kind regards,
Kevin