PowerShop used to be a great company, was with them since December 2017 and never had any issues.

Since E.ON took over it has gone and can’t wait to leave. I had no communication regarding my account being moved over. I noticed that I had credit on my account after a refund (again didn’t know I was being moved over). Tried contacting their customer service and got no reply from two emails. Tried calling and gave up after a long wait on the phone. Contacted E.ON and they said not our problem till you move, which could be May.

Now PowerShop has over £400 of my money and won’t refund me. This has been the case for over three weeks, it will be another few weeks till I can get a refund from E.ON. No excuse especially when I have a direct debit set up.

Atrocious customer service and utter disrespect for people.

Avoid them!