mario pop

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Hello Mario, we are very sorry you feel this way.
We'd like to stress that we are taking this really seriously and will make to resolve your issue as soon as possible. In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.

We hope to hear back from you soon. Marion, IQOS Team

Hi Mario, thanks for the amazing review! We're happy to hear that the problem was solved promptly and that Maricar provided you with splendid support!

Bonjour,

Merci d'avoir partagé votre avis. Nous sommes désolés pour le délai de livraison que vous avez rencontré. Nous tenons à vous informer que le 3 octobre était un jour férié chez nous en Allemagne, ce qui a pu causer un léger retard dans l'expédition de votre commande. Nous comprenons que recevoir vos produits à temps est essentiel, et nous faisons de notre mieux pour éviter ce genre de désagrément à l'avenir.

Nous sommes ravis que la qualité de nos produits vous ait satisfait. Votre satisfaction reste notre priorité, et nous espérons avoir l'occasion de mieux répondre à vos attentes lors de votre prochaine commande.

Good Afternoon

When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.

I would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to rectify this for you and help speed up your repair. Can you please provide me with your postcode and house number to karen.pallister@pacifica.co.uk

I will look forward to your email and having this resolved for you.

Kind Regards
Pacifica

(we already replied you on google)
Thanks for coming today at our dealership you told us you drove the car to ROMANIA from LONDON we explained you properly you showed us invoice from ROMANIA 🇷🇴 carried out brake pads and disc
We could barely understand because it was in Romanian language. You mentioned invoice is for brakes and tracking. Firstly we explained you our warranty does not cover other country or overseas invoices
Secondly brakes & tyres are considered to wear and tear items we cannot cover these items under warranty
You came to us months ago for AIR CON Gas and told us car drives lovely even though our warranty only covers engine and gear box components but as good will gesture we carried out that job for free and did not charge you because we always look-after our customers
Sorry if we were unable explain you properly this time , I hope this reply will clear your confusion in case you will wish to speak to us but fell free to call us or visit our branch FAZ will surely help you out 02079988383

Hello dear customer

I'm sorry you had this experience.

We want to provide you with a brief explanation for future cases in case of requesting another return/order/shipping information in any order:

For more information about your order: are requested in the following steps:
1. Go to the "support" part
2. The "frequently asked questions" window will be displayed
3. At the bottom of the "frequently asked questions" window is the "customer service" section
4. You must open a ticket based on the category of your request

in cases of returns you must open a "return or exchange" ticket

Direct Link: https://www.lightinthebox.com/r/contact-us.html?prm=1.34.75.0

Fill in the required fields and you're done.

Lightinthebox Customer Service

Hello,

Thank you for your review.

I am very sorry to hear this.

Unfortunately, the stock was delayed by the manufacturer directly with no date where we were expecting replenishment.

I am able to see you have used live chat to see where your order is and since then cancellation has been requested.

Should you need assistance in seeking an alternative product, please email our customer service team, who would be happy to assist further.

I apologise once again for the issues experienced.

JM

Hi there, I would really like to help you with this. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number, and a link to the review? Thank you, Yodel Social Media Team.