Sevenhundredshoes

Just... easy

Though I'd bought a charger that turned out to be out of stock (only minor issue I've had), after discussing that was the only model I wanted the caller found an installer with the correct charger that I'd originally ordered.

Installation was quick and mess free. Charger works at full 7.4kwh. Now to change supplier & save some £££

Delivery slot updated in the morning for the afternoon, so planned to stay home to make sure I was available. Wife was also at home all day in front room which overlooks the door. Delivery window came and went. Sought to contact Evri yet no phone number, only automated Web chat to raise incidents, so I did. Their advice is to wait 7 days from Delivery window and then refer back to retailer to investigate whereabouts of goods they are handling. Some time, 2 hours after delivery window into early evening the delivery address was updated by someone other than me to another house on my street, many doors away and someone I do not know. Then around 10pm my parcel status was updated that they had been but I was out, and they'd retry the next day. False expectations, background tinkering with my delivery info, and dishonesty. This situation is maddening.

I don't think the long delivery times do the product any favours. Its builds anticipation. Once it arrived it was, well, a shower head that does its job fine. No extra pressure. A few jets firing off in funny directions from say dot, so probably not laser engineered. In fact i need to run the shower hotter as the sprays are quite fine and steams up the room faster, Plastic handle seems OK. Not a premium product by a long shot and not worth the excitement. Is my water purer and filtered? Dunno, apparently/maybe. Will replace with a "normal" head one it gives up.

One cheque the company sent me bounced with the bank, it had not expired. Claimed for two bills cashback which I have not received, I am now over the 60 days to claim and they are saying I have not stuck to the terms. Outsource partner who handled the call lacked listening skills. Pointless having them. UPDATE 1/4/21- have sent info they requested in their reply below despite the fact my order no was included in my review details. Seems to be a PR campaign how they manager their TP. Will update if/once they respond to my email. UPDATE 8/4/21- still no word from the company despite their response to their public response to this review