MW

Matthew Wood

United Kingdom

Reviews

Review of Vyair

Rated 1 out of 5 stars

No Communication, Slow Order Dispatch

No communication at all. no order confirmation, no account creation welcome, no dispatch notice. I assume they have an issue with their email system as even password reset emails were not being sent.

Despite website saying orders before 2pm are dispatched the same day, my Sunday order was not dispatched until I chased them via live chat on Wednesday. Very conveniently my order was just being processed..!

August 7, 2024

Reply from Vyair

Thank you for your feedback. We sincerely apologise for the lack of communication regarding your order and the delays you experienced. We understand how frustrating this must have been.

We apologise for the delay and understand your concerns about the dispatch timing. We strive to meet our same-day dispatch policy, and we're sorry that we fell short in this instance. Your feedback is invaluable, and we are reviewing our processes to ensure such delays do not happen again.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service.

Review of Cazoo UK

Rated 5 out of 5 stars

Excellent experience throughout, would definitely recommend

Competitive price and good part exchange value. Every part of the process was smooth and simple and communication was good. A much more pleasant experience than the typical pushy salesperson.

Collection was smooth, even with lockdown rules, and everyone was very friendly and helpful. The ceremonial uncovering of the car was an unexpected touch, and stops you getting distracted while doing all the boring bits first!

I had an issue where the bonnet release cable came loose 2 weeks after I collected the car, but the 90 day warranty covered this and even allowed me to take the car to a main dealer for the work.

The only negative I have is that there was a lot of polish/wax residue left on the bodywork, it's a very minor thing but shows a slight lack of attention to detail that surprised me given the rest of the experience.

March 11, 2021

Reply from Cazoo UK

Hi Matthew,

Thank you for taking the time to leave such a kind review here! I am really happy to hear how simple and smooth you found the whole experience. We want to take the hassle and stress out of buying a used car, and it sounds like we have achieved that with your order!

I am sorry to hear about the wax residue on the car. As you said, a little bit more attention goes a long way, and we will certainly take this on board for the future! If there is anything we can do to help you in the meantime (including reimbursing for a car wash to clean the wax residue) please let us know! You can call us on 02039013488 or email Support@Cazoo.co.uk.

In the meantime, I wish you many happy miles in your Cazoo car!

Kindest regards
Joey