No Communication, Slow Order Dispatch
No communication at all. no order confirmation, no account creation welcome, no dispatch notice. I assume they have an issue with their email system as even password reset emails were not being sent.
Despite website saying orders before 2pm are dispatched the same day, my Sunday order was not dispatched until I chased them via live chat on Wednesday. Very conveniently my order was just being processed..!
Reply from Vyair
Thank you for your feedback. We sincerely apologise for the lack of communication regarding your order and the delays you experienced. We understand how frustrating this must have been.
We apologise for the delay and understand your concerns about the dispatch timing. We strive to meet our same-day dispatch policy, and we're sorry that we fell short in this instance. Your feedback is invaluable, and we are reviewing our processes to ensure such delays do not happen again.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service.