Shino Chia

Dear Shino Chia,

Thank you for taking the time to share this review, following your recent visit to our showroom in Wilmslow.

Rolex has long been recognised for its expertise and the quality of its products – symbols of excellence, elegance and prestige. This quality extends to the service we offer in our showrooms and it is great to hear that your experience was a positive one.

We will certainly share this feedback with Ellie and the Wilmslow team, who will also be pleased to hear this.

The team remain on hand to assist with any further questions or enquiries that you may have relating to your Rolex watch or caring for your timepiece, and we look forward to welcoming you back soon.

Best wishes,
Prestons

Hi Shino

Thank you for your Trustpilot review.

As you’ve recently placed an order with END., you will have noticed that we have experienced delays with shipments. We constantly strive to improve our customer’s shopping experience and invested in upgrading our backend systems. Unfortunately, this introduced significant delays to deliveries during the changeover and during a period when we also saw a high volume of orders.

We're passionate about delivering a great customer experience and service, and we're sorry we haven't been able to achieve this on this occasion.

Please rest assured that we are working hard to have these issues resolved as soon as possible ensure your order arrives with you in a timely manner.

Once again, we’re sorry for the delay and appreciate your patience and understanding. We felt it essential to respond and apologise to those of you who were directly affected and will do our utmost to restore your confidence.

Kind regards,

END.

Hi Shino,

I am sorry to hear this. When a policy is purchased with us, it is automatically entered for automatic renewal, which is stated in your policy documents. This means your policy will auto renew unless you tell us otherwise. We send out our renewal invites 28 days prior to your renewal date via your preferred delivery method. There's no fee to cancel within the cooling off period, however, the £20.00 setup fee charged is non-refundable and chargeable. All our fees are stated prior to purchase and are in our terms and conditions. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.

~Aadam

Hello Shino,

Thank you for your review.

Please accept my apologies again.

Just a quick reminder that we have responded to your email regarding this and hope to be hearing from you again soon.

Many thanks.
Mollie,
JD Sports Online Review Team