Akhila Prasanna

Hello Akhila,

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you've faced with your order still not being delivered after three weeks and the slow follow-up from our customer service. We understand how frustrating this situation is, and we are truly sorry for the delays and lack of communication.

SockUp is currently experiencing significant challenges due to the relocation of our warehouse and supply chain issues. These challenges have considerably delayed our delivery times and impacted our ability to respond to customer inquiries in a timely manner. We assure you that this situation is exceptional and does not reflect our commitment to our customers. We deeply regret this inconvenience.

We understand your frustration with receiving promotional emails while your order is still pending. We are working hard to resolve these issues and restore the level of service you expect from us.

We have just sent you a request for information so that we can prioritize and resolve your issue as quickly as possible. Due to the high volume of inquiries, response times may be slightly delayed, but we assure you that we will address your request as a priority.

Thank you for your patience and understanding. We are doing everything we can to improve our service and provide you with the quality experience you deserve. We hope to regain your trust in the future.

Sincerely,
The SockUp Team

Hello Akhila Prasanna

Thank you for placing your order and taking the time to rate us here on Trustpilot.

We are sorry to hear that you are having problems with the delivery of the labels.

We ship with BPoste in Belgium and we need a valid and validated postal address as the envelopes are delivered directly by the letter carrier with the daily mail.

Unfortunately, your envelope was returned to us and you confirmed the address as valid.

We have resent the envelope and the new tracking shows the same message.

So we checked the address again on our part via BPoste address validation tool and saw that BPoste requires a box number.

We have now contacted you again regarding this to find out what box number you have.

We look forward to your feedback and will get back to you with a solution as soon as possible.

Of course, we too can only guarantee deliveries by mail if the information is recognized as valid and complete by the post office.

Thank you for your cooperation and trust so that we can help you further.

With best regards,

Hello Akhila, thank you for your feedback.
We are happy to know that our products please you.
Thank you for your trust.
Have a nice day.
Manon, Mon Lit Cabane.

Hello Akhila, Thanks a lot for taking the time to write a comment about us.
We are pleased to read it.
Wishing you a good day
Manon, Mon lit cabane