not recommended
My order was placed and paid for the end op April, still not received anything.
The customer service does nothing, no reaction to my mails.
July 27, 2024
Unprompted review
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Written by the company
🚨 Suite à un fort afflux de commandes, nos délais de livraison ont été prolongés. Donnez à vos pieds l’originalité qu’ils méritent ! SockUp est une entreprise française proposant plus de 400 chaussettes originales, colorées et ultra douce pour Hommes, Femmes & Enfants. Nos chaussettes s'ajustent à toutes les pointures. L'élasticité de leur tissu ainsi que les bandes serrées confèrent à nos chaussettes un confort de tenue à la cheville.
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Three weeks and waiting.. order still not delivered
Order still not delivered three weeks after. And the follow up with customer service is extremely painful and slow. Restock of one pattern isn’t done and still I get emails asking me to order more. Send me my order and maybe then I will order more? Quite terrible :/
May 17, 2024
Unprompted review
Reply from SockUp 🇫🇷
Hello Akhila,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you've faced with your order still not being delivered after three weeks and the slow follow-up from our customer service. We understand how frustrating this situation is, and we are truly sorry for the delays and lack of communication.
SockUp is currently experiencing significant challenges due to the relocation of our warehouse and supply chain issues. These challenges have considerably delayed our delivery times and impacted our ability to respond to customer inquiries in a timely manner. We assure you that this situation is exceptional and does not reflect our commitment to our customers. We deeply regret this inconvenience.
We understand your frustration with receiving promotional emails while your order is still pending. We are working hard to resolve these issues and restore the level of service you expect from us.
We have just sent you a request for information so that we can prioritize and resolve your issue as quickly as possible. Due to the high volume of inquiries, response times may be slightly delayed, but we assure you that we will address your request as a priority.
Thank you for your patience and understanding. We are doing everything we can to improve our service and provide you with the quality experience you deserve. We hope to regain your trust in the future.
Sincerely,
The SockUp Team
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