Vince Duqué

I bought professional stickers in France from this company and was stuck with a surprise €70 extra customs tax for the package because Lamark posted an invoice of the value of the services not the value of the actual product. Of course, French customs is no help and Lamark customer service, except for surface English politeness, didn't want to help resolve with the situation. So I am stuck with this bill and if I send the package back refusing to accept it and the taxes, it won't matter to Lamark because I already paid for the product.

So I am writing this to share my experience. When you consider Lamark, take a moment to think about possible hassles and how they will or will not help you.

après trois semaines, je n’ai pas toujours reçu mon colis des produits. C’est trop longue de temps, non?

American Airlines cost me $350 in having to change a subsequent flight and cost me over four hours of work time with massive delays and zero attention to help me.

I was taking a flight from LAX to MEX at 945am which was to arrive at 130p, plenty of time to catch a second flight with Air France at 640pm.

I arrived to LAX to discover that my flight was delayed to 12p. Then at 1130a it was pushed to 1p. Then at 1230p it was pushed to 2p. I asked for customer service to help me and the ticket counter rep summoned for someone but after 15 min no one showed and then the counter shut down since the flight was delayed and they just forgot about me.

Yet another situation of unreliability and now it has cost me hundreds of dollars and valuable time and opportunities I had scheduled for critical business meetings in Paris.

It is so frustrating to be dealing with this kind of inattentiveness and unreliability.

TWO THINGS:
1. tried to pay to check a bag in online at $35 versus $40 at the check-in counter. But there was no ability online to check in a bag despite a stated policy that I could pay for the bag on line.

2. Tried to change my password for my AA.com account but they have a 20 year old email to send a link to change my password; but called customer service to change and they can’t change it because I can’t verify an old address they have in their records where I lived over 20 years ago.

Went in circles with the customer service who said that I would be able to pay the same price at the counter even though I said that the on-line policy stated I would get charged more.

Sure enough I got charged $40.

On the second issue, my account is not only in limbo because they don’t have a system to verify that I’m the account holder and I’m not able to restart with a new account because it would be seen as a double account - how would they know that? Because I’d input my date of birth, which they have… but aren’t using it as a way to verify that I’m the account holder of the account that already exists.

I am always hearing about American Airlines being one of the worst. I have to stop using these guys. Yet another American company disintegrating….

Très simple de commander. Enfin, les frais étaient super bas mais peut-être ils étaient cachés dans le prix.

I have a handful of dear friends I’ve made through Play Your Court, young and old. I’ve found quite a few partners from the States from Play Your Court who come to Paris looking for partners. And a few of them have become long term friends!

I think their rating system needs calibrating bc I don’t report my scores w them anymore and so my 61 rating is a bit off… but otherwise, love seeing how they’re growing and integrating themselves into the global t’en is community.

There have been a few occasions where my iCal calendar and my availability calendar with Calendly has failed to match, costing me clients who don't book with me because they think that I'm unavailable on days they want to book appointments with me.

Calendly does not have a customer service number, so communication is by e-mail, which is relatively slow, so if you need to fix something immediately, schedule-wise, until their customer service reps attend to it, you will have to manually schedule your appointments until they get back to you.

Currently, as of Jan 6, 2022, 24 hours later, they have not resolved an issue that involves an OS change with the iPhone that has caused a confusion between syncing up Calendly with my iCal calendar.It has been sent up to a senior product rep, but have yet to hear from them. Meanwhile, who knows if my clients are bypassing me because they think I'm unavailable on certain days that I'm actually available.

I've been considering cancelling Calendly and instead, using the Wordpress scheduling program for my website.

I'll keep you posted as to what Calendly will do.

7 Days after promised delivery to my address in Paris, France, boxes haven't been delivered.

I had 3 boxes picked up in Los Angeles with clear instructions for the driver to call me because the front gate buzzer didn't work. I left a note with Send My Bag to tell them AND also left a BIG piece of paper at the buzzer for the driver to contact me. This person did not contact me. Luckily, I left the boxes outside and the driver took them anyway.

I was told that the boxes would be delivered on Nov 17. They were not delivered because they said that the address was incorrect (it was missing an apartment number, Fed Ex said.) There was no apartment number. There IS no apartment numbers in Paris, typically. Just a buzzer to open the door, and then names at the door.

I waited a day for Send My Bag to follow up. For two days, they didn't follow up.

So I called again on Nov 19. I passed on more information to clarify the situation and they passed it on to FED Ex. They promised a delivery on Monday Nov 22. It didn't get delivered. The reason was "Delay - Customer not available or business closed." I was here ALL DAY from 9A-6P. I even left a sign taped on the front door that I was here and left my number. Clearly that sign was ignored and they made ZERO effort to connect with me.

I spoke again to Send My Bag customer service, and again, we went through the routine of making sure the address wa correct and any other details. THIS time, they asked for a French phone number. I gave them my friend's number, since I don't yet have a French number.

I even called Fed Ex customer service and the person took down all my information AGAIN and assured me that it would get passed on to the driver.

On Tuesday, Nov 23, to make it easier on the driver, I stayed outside at a café right outside my door from 9A-4P. They did not arrive, nor did they even try to call. I got a text from Send My Bag on the status. The status? "Operational Delay - Incorrect address - Apartment/Suite number." Truly? This was absolutely obnoxious.

I called Fed Ex customer service. The woman on the other line was clearly not of the specific French office that was responsible for the package. She not only got frustrated with me, she also said,"it is not my fault. We are just customer service. We are not the shippers." Yes, ma'am, you are the shipper and you are the person that is on the front line who is supposed to help me fix this glaring and continuing issue; I told her, then if it's not your fault, then give me a supervisor who will help me handle this issue. She cut me off and said she will send the information to the supervisor who will call me later.

I called Send My Bag's customer service, and yes, they are always nice, and sound empathetic and understanding, but as you can surmise, this is going to be the fifth attempt to deliver and NO ONE can seem to solve this issue or frankly, make the extra effort to make sure my package gets to me. They all seem to be following their scripted procedure but nothing past that effort.

To be clear, there seems to be two parties involved ; Send My Bag, which is handling the managerial portion of the shipping and Fed-Ex, who is handling the actual shipping. There is a complete disconnect. It appears that SendMyBag's team is merely contacting Fed-Ex in the way you and I would, and isn't talking to supervisors, merely the customer service for Fed-Ex. So bear in mind, that Send My Bag is organizing the logistics, but it's FED-EX that is doing the actual shipping, and Send My Bag is at the whim of Fed-Ex and not directly involved with their employees.

Luckily, I didn't put anything in those boxes that required immediate access. However, the delays are now costing me valuable time. I will be losing a minimum three days of work income, because I am having to wait at my apartment for the packages. In essence, this delay is costing me at least $1500 in work income for three days.

I'll keep updating as this situation advances (or stagnates, as the case may be).

Absolutely frustrating.

Nov 23 10pm update:

Darren has responded here with a follow-up to see into my order. But as of 12 hrs later, I hadn't heard back from SendMyBag.

Nov 24 10am update:

No one from SendMyBag nor FedEx has contacted me as promised. On their tracking app, it is only said my boxes are at the facility, which I interpret to read as, they are not on the truck for delivery. I called SendMyBag and the customer service rep merely said that "We are doing the best that we can," which really meant that the supervisor called FedEx one time and hadn't heard back and is just waiting for them to call him. Is that truly doing the best that you can for your customer?

Kevin - customer service - was on the phone with me for more than one hour dealing with an issue that was Microsoft related. He was incredibly thorough and patient and despite a seemingly unworkable situation, he went out of his way to reach out to Microsoft to solve the issue. Kevin is EXACTLY how customer service is supposed to work - 1. understand the customer's needs 2. be a problem solver 3. do not give up until problem is solved. PROMOTE THIS MAN IMMEDIATELY or at least use him as the case study on how to do customer service.

Their refund policy is TERRIBLE.

This is their claim: "Buy your tickets with confidence and return them up to 72 hours before your event, for no extra cost."

But then you have to make sure you read this: "We’ll add a one-time-use promo code worth your full order, that’s good for one year on SeatGeek."

But then you have to read this, which is tucked into the FAQs: "Your SeatGeek Promo Code is one-time use, meaning you may only use it on a single purchase. If you purchase tickets for less than the total value of your Promo Code, you will not be able to use the remaining amount on another purchase."

So to be clear, the tickets are returnable, but you will not get a refund. You will get a credit. Which isn't very clear. And if you get a promo code, you'll only be able to use it for ONE TIME, meaning if you have a remainder of funds bc you used the promo code to buy tickets that aren't the full price of your promo code (return) you will lose the money remaining.

This is ridiculous.

I had a situation in which I made a mistake on buying the tickets because the dates were TBD, and I wanted to get them before they got snapped up. Upon learning that the date wasn't the right date, I "returned" them. I bought tickets for another date, and I didn't know how to navigate putting in my promo code; I accidentally pressed "SEND" which then finished the transaction.

I called customer service at exactly the time they opened and I had to wait five minutes because of "the extraordinary call volume" which really meant that it was getting re-routed to an outsourcing answering service. I finally got an operator on the line, and he had an accent from another country, so I knew he wasn't going to be able to help me with my exceptional situation.

He tried to get a supervisor on the line, but alas no one was available. (10AM EST time).

So I await for a solution and I hope that someone gets back to me and helps me resolve this, to which I will update this review, but for now, as of 11AM EST, nothing is resolved.

they're quick and easy and the stickers always come out great. I've used them three times for two different logos. Love these guys.

ordered my pup socks on Dec 1. It’s Dec 24. Still haven’t received it.

Reached out to customer service and it took 3 before finally getting a form letter apology about the USPS being backed up.

I’ve ordered ten things from other stores since Dec 1 and I’ve received those no problem.

Wish I could review on the actual product but I’ve basically lost all reasonable expectation of receiving my order.

Apr 6 2021:

The order did finally come in after a two month delay and even the replacement was a bit cumbersome to finally execute. But yes, we finally got them.