Alice Myers

I ordered cold and flu medications on Monday morning and they were delivered on Tuesday morning.
Great service,great prices and great selection.

Great communication, parcel was delivered exactly when it was due.

Great selection, fantastic prices, excellent service and fast delivery

Fantastic customer service.
Delivery time notified well in advance and punctual as always. Dean the delivery driver is a gentleman, always so obliging and friendly.

I ordered a gift of two tweed hip flask for my nephews upcoming wedding in America one month in advance of the big day. Paid for delivery which was advertised at 2-3 days. The plan was that my relatives would bring it out with them when they travelled over for the wedding.
After two weeks and no sign of the delivery I made many, many attempts at contacting the shop.
Nobody answers the phone. No response to emails.
Finally after almost 3 weeks I eventually made contact on Facebook messenger. Aidan was very polite and promised to sort it out immediately.
At that point I requested that if it hadn't already been dispatched to me that I'd like to have it delivered directly to the recipient instead as my relatives had already left Ireland to go to the wedding.
I offered to pay the difference in postage costs at that stage.
Four days later and there was still no response so I contacted them again.
Aidan informed me that the items were not in stock when I'd placed the order and he had now purchased them from a competitor at a higher price to fulfil my order. I don't understand how you can offer an item for sale with 3 day delivery when you don't have it in stock. I also consider it highly unprofessional to tell your customer how you had to buy it from your competitors at a higher price.
He informed me that to post the two hip flasks to America would now cost me 40 euro but he was willing to pay 10 euro of that if I paid an additional 25 euro postage. This was 24 days after I'd initially placed the order.
I declined and requested a refund which was processed immediately.
No apology was ever issued but he did offer a discount if I bought anything from them again.
I declined that offer as I simply wouldn't trust this company again.
In the end I had to order a replacement gift for my nephew only days before his wedding from a more reliable company who fulfilled the order immediately.
I certainly won't be ordering from here again. Overall very unprofessional and unreliable.

Great products at fantastic prices. Ordered on Friday evening and received my delivery on Monday morning. Very happy with everything.

I ordered some items at a very busy time, during the black Friday sales. There was a delay and a mistake with my order but when I contacted the customer service department it was sorted out immediately.
The customer service was absolutely outstanding. More than made up for any inconvenience. Products were top quality and fantastic prices.

Ordered Christmas lights online. Very easy to navigate site and complete order. Delivery was fast. One set of lights was damaged when it arrived. Contacted customer services who immediately issued a returns label and offered a refund or replacement. Unfortunately there were no more in stock to replace them but refund has been issued.

Great selection, fantastic prices and super fast delivery.

Extremely friendly and helpful delivery driver.
Parcel carefully delivered within the time frame specified.

Clearly laid out website with easy to find, fantastic selection of products at great prices.
Free delivery that's so fast.
5 star service.

Absolute money grabbing scam.
Charged 23 Euro and the only thing they did was to check if my phone was eligible to be unlocked.
Wanted an additional 78 Euro to actually unlock it.
Very misleading website and customer service is terrible. Just kept sending the same message repeatedly looking for more money.
Avoid at all costs.
If you've been scammed by them please take the time to verify your review with trustpilot.
Too many fake good ones unverified are skewing their ratings.

I was impressed with both the website and the pricing however the customer service was awful. I wanted to order a gift for delivery to my aunt, there was no gift receipt option. I couldn't get a reply from customer service. I went ahead and placed the order and immediately emailed with the order number asking them not to include a receipt in the parcel. Five days later I got a confirmation of despatch email immediately followed by an email stating that as the order had already been dispatched they couldn't comply with my request.

I ordered several Newbridge Silverware gifts online for friends and family that I won't be able to visit this Christmas. What a wonderful service, the entire process was so easy and hassle free, the added bonus of being able to have each gift delivered directly to the recipient with a personalized message included was so convenient. I have been told by people who received them that the packaging was adorable and really made it even more special. Well done to all at Newbridge for this amazing initiative.