United Kingdom
Review of Drivethedeal
I have subscribed to Drive the Deal for many years but only just used them this year for my new Audi. After speaking with the drive the deal agent
I ordered my factory made car to exactly the specification I wished for due to the decent discount .
I was also given good advice regarding the finance agreement with Audi
Review of Very
Good value products , good communication and
reasonable delivery estimates.
Review of TalkTalk Business
The call was recieved on my mobile and Identified as Suspected spam , and upon answering I was surprised that it was TALkTALK , so from the beginning I was suspiscious . Otherwise it was a straight forward conversation regarding my contract renewal .
Normally I would reject a call that Identifies as Suspected spam.
Reply from TalkTalk Business
Good Afternoon Ronaldo,
Firstly, please accept our sincerest of apologies for the issues you have been experiencing in relation to the call from a member of our team being flagged as suspected spam, unfortunately we have no control over what your mobile provide will flag regarding possible spam however we are sorry this happened.
Thank you for taking the time to leave a review, I will be sure to pass this information on to the relevant teams to ensure if this is happening with certain mobile providers that we get this looked into and if possible, addressed.
Many thanks
Rebecca
Customer Experience Team
Review of F H Brundle
I placed my order but was surprised that it was split into 2 parts , so 2 invoices and 2 seperate delivery dates . One part of the order came quickly but the other part a few days later.
Still, a good quality Item and I found the website easy to use with help from the chat assistant to
confirm compatibility, I would use this business again
Reply from F H Brundle
Dear Ronaldo,
Thank you for taking the time to leave us a great review. We put customer experience and satisfaction as our priority, and we are very happy that you found your experience with us a positive one.
Regards,
Ramona
Review of Powertool World
Ordering was easy and the product Value for money , but let down again on delivery. Was hoping for next day as advertised but came the day after that. Can't remember the courier , they said they couldn't deliver as expected , so maybe nothing to do with PTW
Reply from Powertool World
Hi Ronaldo,
Thank you for your positive feedback on our prices. We appreciate your business.
We Sincerely apologise for any inconvenience you experienced with delivery but I’m confident that should you give us another chance we will live up to our reputation.
Kind Regards
PTW
Review of WDS Components Ltd
I needed my recent purchase as quickly as possible and usually delivery is next day.
I had checked that the item was in stock and then attempted to call the sales team to confirm , but there was no response .
I ordered the item regardless and normally there is an immediate response from the courier, but on this occasion there was none.
I received my items 2 days later without any communication , which is good , but not as good as previous orders .
Reply from WDS Components Ltd
We are very sorry you feel you did not receive the service you would expect.
We can confirm you order was received at 4pm on the 19th and shipped same day. The reason for the delay was due to the size of the goods you ordered. We don’t know why you were unable to get through to our service desk, but we sincerely apologise for that.
Most deliveries can be tracked online for progress with your tracking number.
Your comments and feedback have been sent to our Sales Manager to consider how we can improve next time.
We look forward to serving you again soon.
Review of Cromwell
Found what I was looking for quite easily with a good selection of alternatives .
Quick delivery
Reply from Cromwell
Hi Ronaldo,
It's great to hear that you found what you were looking and you experienced a quick delivery.
If you need anything else, please contact us on 0800 33 88 77 or contacus@cromwell.co.uk.
Kind regards
Chloe
Customer Resolution Team
Review of UK Planet Tools Ltd
Good communication along with quick delivery . Item was good value with a quality build.
Review of Pipeline Products LTD
Good selection of products with super fast delivery.
Reply from Pipeline Products LTD
Hello Ronaldo,
Thank you for your positive feedback and for your order. We hope to see more orders from you in future.
Kind Regards
Pipeline Products LTD
Review of Powertool World
I ordered this Item form Powertool world as It was guaranteed next day delivery but I never received the goods until day 4 . We needed the Item by day 3 to do an urgent planned job. I made calls to customer service on day 2 and day 3 but 2 differing excuses were given.
Reply from Powertool World
Hi, thank you for the feedback. We are struggling to locate your order & would like the opportunity to put this right. Please could you contact me directly.
Kind regards – dave@powertoolworld.co.uk
Review of Toolstation
I have used Toolstation for many years and rely on them for tools and Items that I use regulary in my business.
Being able to check online for stock levels helps me and the fact that items can be ordered for collection same day or next day is a bonus .
