The call was recieved on my mobile and…
The call was recieved on my mobile and Identified as Suspected spam , and upon answering I was surprised that it was TALkTALK , so from the beginning I was suspiscious . Otherwise it was a straight forward conversation regarding my contract renewal .
Normally I would reject a call that Identifies as Suspected spam.
Reply from TalkTalk Business
Good Afternoon Ronaldo,
Firstly, please accept our sincerest of apologies for the issues you have been experiencing in relation to the call from a member of our team being flagged as suspected spam, unfortunately we have no control over what your mobile provide will flag regarding possible spam however we are sorry this happened.
Thank you for taking the time to leave a review, I will be sure to pass this information on to the relevant teams to ensure if this is happening with certain mobile providers that we get this looked into and if possible, addressed.
Many thanks
Rebecca
Customer Experience Team