MR

Mrs.T

United States

Reviews

Review of High 5 Casino


Rated 5 out of 5 stars

I was a member and played daily

I was a member and played daily. I had cashed out many times, won more than I ever lost. I was really sad to see them leave my state as I really enjoyed playing. The support team was always nice and helpful. There were times when I was even paid the same day. I had won pretty big amounts. They would have been fine to stay in my state as they are a sweeps casino. I highly recommend them. Online slot machines are regulated by strict laws and overseen by reputable regulatory bodies to ensure fair play.

July 13, 2024
Unprompted review

Review of luckylandslots.com


Rated 1 out of 5 stars

A Cautionary Tale: The Decline of LuckyLand

LuckyLand used to be my go-to destination for gaming, offering an enjoyable experience with enticing daily login bonuses. However, in recent months, the platform has made several changes that have significantly impacted the overall experience.

The removal of the monthly bonus, which required considerable effort to achieve, has been particularly disappointing. Additionally, the game's mechanics have become increasingly restrictive. It's not uncommon to experience long streaks of over 100 spins without winning anything substantial, even when playing at minimal stakes. This trend is not just a matter of bad luck; it's a common complaint among many players.

The recent price increases have only exacerbated the issue. While it's within their discretion to make such changes, the constant tightening and reduced chances of winning have driven many away. When a platform continually takes without offering a fair chance to win, it's natural for players to seek alternatives.

If you're looking for a more rewarding gaming experience, I highly recommend trying out CrownCoins, Sportzino, iCasino, Global Poker, Club Poker, Spin Sorcery, or Zula. These platforms have maintained consistent policies and continue to offer enjoyable gameplay without drastic changes.

It's truly disappointing to see LuckyLand deviate from its former glory, making it nearly impossible to enjoy the experience as it once was.

July 11, 2024
Unprompted review

Review of SPORTZINO


Rated 5 out of 5 stars

Easy cashout

Easy cashout, lots of games to choose from. Honest place to play.

June 21, 2024

Reply from SPORTZINO

Hello! We're glad to hear that you find our cashout process easy and our game selection diverse. Thank you for recognizing us as an honest place to play.

Review of Trust Dice | #1 Rated Crypto Casino and Sportsbook


Rated 1 out of 5 stars

Just signed up..

Dear Trust Dice Team,

I am writing to express my disappointment with the recent experience I had on your platform. I had opened only one account, and within a short time, while I was tending to my daughter, I found myself banned. I understand that it is your prerogative to ban any user, but I am disheartened by the manner in which this was handled.

As I mentioned in an email yesterday, I have no desire to contribute to a site that treats potential or current customers so rudely. On the same day I was banned, the person I reached out to was not only unhelpful but also displayed a lack of basic people skills. This interaction left a sour taste and made me question the customer service standards of your establishment.

Yesterday, I received an email from your team, and when I clicked to get more information, it took me a moment to realize it was related to my inquiry about the ban. This added to my frustration as it felt like a lack of clear communication on your part.

I wish you all well in your endeavors. Your establishment is free to treat people as it wishes, but I will choose to support those who are much kinder. The world needs a little more kindness, and I hope you consider this in your future interactions with customers.

Sincerely, T

June 9, 2024
Unprompted review

Reply from Trust Dice | #1 Rated Crypto Casino and Sportsbook

Hi Mrs. T,

We understand your frustration. According to our Terms and Conditions (T&C 3.2), only one Member Account is allowed per household, IP address, or device. If you had multiple accounts, this could be the reason for the restriction.

We take these matters seriously and appreciate your patience as we work to find a fair resolution. Please reach out to our customer support team for further assistance. We’re available 24/7 to help resolve any issues.

Thank you for your understanding.

Best regards,
TrustDice Team

Review of Yabby Casino


Rated 5 out of 5 stars

I played through the balance won on…

I apologize to Yabby Casino as there was a misunderstanding on my part. Apparently when your funds drop below 1.00 it will zero out your playthrough amount. I did not know this until after my reviews by the manager. He did an amazing job at investigating the matter, reaching out and explaining exactly what happened. My sincere apologies.

June 9, 2024
Unprompted review

Reply from Yabby Casino

Hi Tonya,


Hope you are well and safe,


Thank you for providing the login information to the casino Yabby official email! Upon checking your account, we found that you played with a 75 free spins promotion.

The rules for your bonus were:

75 Free Spins
Wagering: 10x
Max cash out: $50
No max bet per hand
Allowed games: Non-Progressive Slots Only (excluding 777)

After you received the winnings from your 75 free spins on the game Khrysos Gold, you started to wager. In the middle of your wagering, your balance dropped below $1. If your balance drops below $1 during your wagering, the system automatically removes the coupon, recognizing that you lost your bonus. However, your balance was $0.54, allowing you to continue playing, which you did. When you made the winnings of $50.00, you requested a withdrawal for that amount. But the wagering requirements of $134.50 were not completed; you had wagered only $70.40. Since you had not finished the wagering requirements for the remaining $64.10, the withdrawal request was rejected with a request to continue playing to complete the wagering requirements.

https://yabbycasino.com/terms-and-conditions

7.1. Overall Bonus and Promotion Rules

aa. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. The terms of the promotion seize to be in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is under $1.00. Please refer to term 7.1.j.

After that, you continued to play and lost all winnings.

Thank you for your understanding!

Kind Regards
George Moore
Casino Yabby Management

Review of Nchsoftware


Rated 5 out of 5 stars

Works great

Very easy to use and works without freezing.

April 3, 2024
Unprompted review

Reply from Nchsoftware

Thank you so very much for your kind review.

Review of doxo


Rated 1 out of 5 stars

They keep saying my money has been…

They keep saying my money has been refunded and it has not been. There are no pending refunds to my account. My bank will proceed with an investigation.

December 8, 2020
Unprompted review

Reply from doxo

Hello Mrs T,

I’m sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend getting back in touch with Customer Care team so that we can investigate this with you and make things right. You can do so at https://support.doxo.com via live chat support. Thank you!

Best,
Lisa