Review of Yabby Casino


Rated 5 out of 5 stars

I played through the balance won on…

I apologize to Yabby Casino as there was a misunderstanding on my part. Apparently when your funds drop below 1.00 it will zero out your playthrough amount. I did not know this until after my reviews by the manager. He did an amazing job at investigating the matter, reaching out and explaining exactly what happened. My sincere apologies.

June 9, 2024
Unprompted review

Reply from Yabby Casino

Hi Tonya,


Hope you are well and safe,


Thank you for providing the login information to the casino Yabby official email! Upon checking your account, we found that you played with a 75 free spins promotion.

The rules for your bonus were:

75 Free Spins
Wagering: 10x
Max cash out: $50
No max bet per hand
Allowed games: Non-Progressive Slots Only (excluding 777)

After you received the winnings from your 75 free spins on the game Khrysos Gold, you started to wager. In the middle of your wagering, your balance dropped below $1. If your balance drops below $1 during your wagering, the system automatically removes the coupon, recognizing that you lost your bonus. However, your balance was $0.54, allowing you to continue playing, which you did. When you made the winnings of $50.00, you requested a withdrawal for that amount. But the wagering requirements of $134.50 were not completed; you had wagered only $70.40. Since you had not finished the wagering requirements for the remaining $64.10, the withdrawal request was rejected with a request to continue playing to complete the wagering requirements.

https://yabbycasino.com/terms-and-conditions

7.1. Overall Bonus and Promotion Rules

aa. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. The terms of the promotion seize to be in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is under $1.00. Please refer to term 7.1.j.

After that, you continued to play and lost all winnings.

Thank you for your understanding!

Kind Regards
George Moore
Casino Yabby Management