Stuart Bell

Thanks for the 5 stars Stuart! Hopefully a big win comes your way!

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

We are glad to hear you had a smooth learning experience with John Academy.
Sorry about the initial certificate mix-up, but we’re happy it was fixed quickly so you could enjoy your well-earned achievement without delay.

Hi Stuart, thanks a lot for your review.

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi Stuart,

Thank you for your kind words! We're delighted to hear that you found our service to be good. Customer satisfaction is our ultimate goal, and we're always here to provide the support and assistance you need. If you ever have any questions or if there's anything else we can do for you, please feel free to reach out. We appreciate your feedback and value your trust in our service. Thank you for choosing us!

Kind regards

Hayley@Insurance2Go

Firstly Stuart, apologies for not replying sooner to your review, better late than never huh? Haha… Secondly…so far so good, we'll take that plus we've got some awesome stuff in the pipeline so keep em peeled :-)