Appliance Centre Reviews 5,582

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the ease of contact with the sales and dispatch teams, who are described as helpful and knowledgeable. Consumers appreciate the prompt and efficient delivery service, with many noting the care taken in handling the products. The competitive pricing and the ease of use of the website also contribute to a positive user experience. People express satisfaction with the ordering process and the quality of the products. The company's ability to accommodate delivery requests and provide excellent customer service, even after a purchase, is highly valued. Overall, reviewers recommend this company for its commitment to customer satisfaction, product knowledge, and efficient service.

Based on these reviews

Rated 5 out of 5 stars
Verified

They do everything right. They pick up the phone, the reception passes you on to the right person, sales people know what they are selling, and they know about how long it takes to get what you want.... See more

Company replied

Rated 5 out of 5 stars
Verified

I just bought a Miele combination oven, quite an expensive item. I bought over phone after checking size etc - really good to actually speak to someone. Great price quoted and delivery in two days. Fi... See more

Company replied

Rated 5 out of 5 stars
Verified

We bought our item online and received confirmation of our purchase straight away. We were given a convenient delivery date and nearer the time a specific time slot. The delivery driver phoned 30 mins... See more

Company replied

Rated 5 out of 5 stars
Verified

Our range oven was delivered yesterday, the two guys who delivered it were brilliant. Not the easiest of access for them, so a huge thank you to both of them for being so efficient, friendly and help... See more

Rated 5 out of 5 stars
Verified

I was impressed with this company. Friendly over the phone, they had realistic answers to logistics questions. The washing machine was very competitively priced. Their website is excellent, compreh... See more

Company replied

Rated 5 out of 5 stars
Verified

Excelent custoner service dept. which was able to advise us and give additional information on the product we wanted. Delivery was when we wanted it with a three hour time slot and a call 1/2 hour bef... See more

Rated 3 out of 5 stars
Verified

Ordered a Rangemaster cooker hood, easier enough to order, delivered on agreed date by DHL. Box was left outside, no knock on the door even though there's a ring doorbell there, and looked like it h... See more

Rated 5 out of 5 stars
Verified

Sales and Dispatch team easy to contact by phone and a delight to deal with. Good product knowledge and service. Payment mechanism works well enough though not what I am used to with online purchasin... See more

Rated 5 out of 5 stars
Verified

Website was great but needed extra detail and was able to contact via email and get a response from a real person that made the online order very easy

Company replied

Rated 5 out of 5 stars

Never used Appliance Centre before and was a little nervous as their price was much cheaper than anyone else's. I needn't have been as their service was excellent. I needed to call and check a couple... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a tumble dryer. The product was priced lower on their website than anywhere else including the manufacturer. Dryer delivered promptly by their own driver, i.e. not a subcontractor delivery... See more

Rated 5 out of 5 stars

I bought a Quooker pro3 flex chrome and Quooker scale control R from appliance centre and couldn’t be happier! After having a very bad experience with another company when buying a boiling tap, I... See more

Rated 5 out of 5 stars
Verified

Exceptional Customer Service! I found these guys through google - amongst so many other appliance companies. From the initial contact they were super responsive and helpful. Nigel has been ama... See more

Company replied

Rated 5 out of 5 stars
Verified

We ordered a dishwasher on their website and recieved an email not long after, informing us, that unfortunately it was no longer in stock. They offered us another better model that was in stock at the... See more

Company replied

Rated 5 out of 5 stars
Verified

What a find! Great showroom, superb service and product knowledge. Delivery team were also very good. Clear updates and placed the items exactly where I needed them. They also checked the products v... See more

Company replied

Rated 5 out of 5 stars
Verified

Alex was brilliant, he spent time explaining the full details of the Kamado Joe, and precisely advised what I needed. I originally wanted to buy a preset package, but with Alex’s advice, I didn’t ne... See more

Rated 3 out of 5 stars
Verified

We chose Appliance Centre as it had the best price. I’d say delivery speed was average compared to other places. After the delivery people left when we tried to install the washing machine we couldn’t... See more

Rated 5 out of 5 stars
Verified

I bought an American style fridge/freezer from the Appliance centre. They were very helpful. Answered the phone! My only comment is that delivery was only to pavement level… the delivery would not t... See more

Rated 5 out of 5 stars

A review on the service this company provided. After being informed the item I ordered wouldn't be available before Christmas when I needed it (purely a mix up from myself and a Google search). After... See more

Rated 5 out of 5 stars
Verified

They answered the phone ( a feat in itself), dealt with my order immediately, checked the stock, gave me a good price, delivered the correct goods within a few days, checked the goods in front of me... See more

Company replied

Rated 5 out of 5 stars
Verified

Really good service from the very beginning. we decided to source our kitchen appliances ourselves and the Appliance Centre were the cheapest by far. They added a further discount for Black Friday whi... See more

Company replied

Rated 5 out of 5 stars
Verified

Listened to what we wanted and showed us what they had that met those requirements. We didn’t have to wait too long for the delivery and the team lifted a heavy, cumbersome box over a shelf which res... See more

Rated 5 out of 5 stars
Verified

Knowledgeable personnel in store. Physically interacting with product and comparing finish quality helped me choose the best solution to meet my needs. i.e replace two integrated under ovens providin... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, helpful staff, quick responses & called for a discount as I found one cheaper elsewhere and they gave me a better price! Patience whilst I was on holiday too and even... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered two items, that arrived promptly and in perfect condition. Unfortunately I had ordered one incorrectly and needed to return for credit. I made one phone call, answered immediately by a real pe... See more

Rated 5 out of 5 stars

Excellent communications from purchase to deliver. Delivery drivers, Vislau and Dickle could not have been more helpful. Thank you. Good price point at time of ordering. New Miele washing machine purr... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to deal and communicate with and prompt to answer any questions. Held appliances for a long time whilst we waited for kitchen to progress and delivered with no problems when they were final... See more

Company replied

Rated 5 out of 5 stars
Verified

A joyful experience! I was fearful that I wouldn't find a replacement for my old fridge/freezer and by magic the Appliance Centre had a model that fitted my kitchen. I had dealings with both Nigel a... See more

Rated 5 out of 5 stars
Verified

Great Service and Great Prices! Ordered a Bora Hob and Ducting kit, these were delivered when we needed them. Whilst the products have yet to be fitted, they were boxed and sealed as expected. We req... See more

Rated 5 out of 5 stars
Verified

Ordered an induction oven, which was a brand new model pre launch. It was at a very competitive price. Appliance centre let me know when it has arrived at the depot and organised delivery. They took a... See more

Company replied

Rated 5 out of 5 stars

Very prompt diagnostics visit over the busy Christmas period (no other companies had availability until late Jan). Returned to fit faulty part quickly too. Bob very pleasant and fast and always on tim... See more

Rated 5 out of 5 stars
Verified

It really should not be unusual to deal with a polite, helpful company that does everything they promise on time, with the greatest care and courtesy. Sadly it is rare but the Appliance Centre certain... See more

Rated 5 out of 5 stars
Verified

The best service and best prices. I was about to order individual items from what ever google shopping had the best prices, when I realized that Appliance center had the best prices buying from (and p... See more

Rated 5 out of 5 stars

I would like to thank Appliance Centre for their response to my concerns over a new Miele washing machine I bought which, while it worked, made alarming and very loud noises. They took my concerns ser... See more

Company replied

Rated 5 out of 5 stars
Verified

Competitive pricing, website was easy to use. Delivery was great, email and text message to confirm date and time of delivery. We did experience a problem with the new machine, which was handled in... See more

Company replied

Rated 5 out of 5 stars
Verified

I was looking for a certain model of cooker that is very hard to find but The Appliance Centre had three in stock. In the one other store that had one it was £700 more expensive. I paid a deposit a... See more

Rated 5 out of 5 stars
Verified

Helpful knowledgeable staff made choosing the right items for me easy. The salesman explained the differences between the models and styles of the appliances I was interested in. When we had decid... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought a Miele 7600 dishwasher. It was very good experience to deal with the customer service, however during the first call the sale advisor informed me that the delivery to Glasgow is free of ch... See more

Rated 5 out of 5 stars

This is a quite superb company. I was properly advised when I got through to sales which Fisher & Paykel fridge freezer to buy. It was in stock. It was nearly half the price of the maker’s price. It a... See more

Company replied

Rated 5 out of 5 stars
Verified

I couldn’t get the right delivery slot online, and rang the company. The gentleman I spoke with was so helpful and sorted everything out for me. My dishwasher arrived 2 days later. I wouldn’t hesitate... See more

Company replied

Rated 5 out of 5 stars
Verified

Nigel in sales gave great advice, very knowledgeable. From first contact to delivery every staff member has been a delight to deal with. Many thanks.

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with my fridge / freezer .It has plenty for space compared to my previous American fridge / freezer. Excellent lightening and decent size drawers in the freezer . It even has deep shelves... See more

Company replied

Rated 3 out of 5 stars

Delivery was good and arrived when stated. The item was a recycling cooker hood chimney and was stated as having the re-circulation system which it did. It did have a RangeMaster badge on the p... See more

Company replied

Rated 5 out of 5 stars
Verified

Extremely helpful. Delivery choices accommodated. Very carefully handled at delivery. Also took the time to research a question we had re installation of the product and got back to us on this promp... See more

Rated 5 out of 5 stars
Verified

Was as described no damage on delivery very help delivery drivers and arrived on date stated and delivered on time, lots of communication before delivery and a follow up phone call. Very happy with p... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order and invoice issued which gave me a week for insurance money to come through. Delivery was arranged quickly and on the day the lads were polite.

Company replied

Rated 5 out of 5 stars
Verified

Fuss free delivery at the time specified.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service Informed at all times from ordering to packaging to delivery

Company replied

We perform checks on reviews


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

They gave a delivery window of between…

They gave a delivery window of between 8 and 12am
Guys show up at 7am. No courtesy phone call.

They said delivery time is handled by the office and not their fault.

I dont really care. This company uses them despite a terrible 3.9 star rating. Why? So they can save money.

They dont care about their customers delivery experience, which is a big part of appliance purchasing.

Well done, appliance centre, you saved 20 quid on delivery by allowing your customers to be disrespected.

Every chance i get i will tell people to avoid your company. Completely disrespectful.

The delivery guys told me i was the third delivery of the day, so delivery started at 6am, not 8am.

But you dont tell your customers that do you? No you dont. Why? So you dont lose a sale? Like i said, you show zero respect to me as a customer with this.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

awful retailer, they will blame the customer rather than address their own short comings

Awful retailer, after paying them 3 weeks in advance for delivery last week they failed to find my house, I clearly wrote to their outsourced courier company who failed to read my email on cancelling the order as they wanted to deliver 7am in the morning. I told the courier company that they firstly did not read my canceled delivery and then they could not find my house which makes no sense as we have never had issues that you cant find our house in a normal build up area. my house is in a normal road which everyone else can find and i told the company they were being stupid. the supplier cancelled my order, as they were offended when i told them they were being stupid. They took the goods back as they could not find my house and are refusing to refund £1399. i told them i need my money back as i need to purchase from another retailer. They refused to do so until the wine cooler is delivered back to their warehouse. Their courier company has the goods for over 5 days and i still cant get a refund and I'm being held to ransom with no refund. In the mean time i cant place an order as this company refuses to refund me. rather than deal with their outsourced third party logistics provider they have told me in writing that they will hold on to my money until their own courier firm gives them the goods back. in the mean time I'm out of pocket and i have no goods. appalling way to treat a customer who has given this company repeat business costing thousands. never again. be aware they will blame the customer rather than take action against their third party outsourced company who fail to follow instruction. Also they hold on to your money knowing their courier has their goods, it just shows how powerful the retailer is who blackmails customers in to not refunding them when the goods are clearly with the retailers courier company for 5 days. The also told me if i raise a complaint with my bank it will delay the refund. i have escalated this to my bank advising that this company is refusing to issue me with a full refund even though the goods are with their courier firm for 5 days.

I have added an update to this on going saga , this company clearly did not like my feedback and complained to trustpilot on the basis my feedback was "flagged for containing defamatory content". After trustpilot reviewed my content they found no such evidence and the feedback review is back on line for all to see. this company has made it personal against me by firstly trying to remove genuine feedback and now they have held on to my money. They are clearly trying to cause the customer as much inconvenience as possible as there is no need to hold on to my money. They clearly have the goods but are now not refunding me and deliberately holding on to my money. Buyers please be aware you may struggle getting your money back due to no fault of the customer. This company makes it personal against people who raise negative feedback.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great website and customer service

Website was great but needed extra detail and was able to contact via email and get a response from a real person that made the online order very easy

September 18, 2025
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review - it's very much appreciated

Rated 4 out of 5 stars
Verified

Smeg kettle

Good value for money had to wait 2 weeks but worth the wait

September 17, 2025
Appliance Centre logo

Reply from Appliance Centre

We're sorry you had to wait a little longer than normal for your order, but pleased you're happy with it

Rated 1 out of 5 stars
Verified

I called your sales support to ask if the tap came with all parts it needs and I was lied to!

I called your sales support to ask if the quooker tap came with everything that needed to be installed to use it and I was assured that it did come with everything. When I received the item, the water tank was missing! To buy this additionally meant, the tap ended costing me a lot more than what other companies were charging.
More to the point, I do not appreciate being lied to! This was very unprofessional of your staff. Needless to say, I will never be buying anything from you and I will be sharing my experience with my friend and family!

September 16, 2025
Appliance Centre logo

Reply from Appliance Centre

We have spoken to you, and written to you regarding your review, where in fact you are incorrect. Your order, was for the Quooker tap system, which includes a 3 litre tank and a tap head. This was processed for you, and emailed to you and then you paid for it. To then receive a 1* review, because you stated your order was incomplete, is a fabrication. You received both these items as per the photo on the DPD portal. You have also claimed that our staff were unprofessional, and felt lied to. This is untrue and we feel that your review is wholly unfair as you forgot to order an accessory.

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service
Informed at all times from ordering to packaging to delivery

September 16, 2025
Appliance Centre logo

Reply from Appliance Centre

Thank you so much

Rated 5 out of 5 stars
Verified

They do everything right

They do everything right. They pick up the phone, the reception passes you on to the right person, sales people know what they are selling, and they know about how long it takes to get what you want. What we wanted was in stock despite it being an expensive item, so they must have lots of stock. Delivery was as promised, I couldn't vouch for their installation becuase I needed an electrician, but they took away the old electrics for a nominal charge. While it was an expensive appliance - we got the lowest price on the web!

September 19, 2025
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review. We try very hard to meet customer expectations, and don't always get the credit for it. Your review will be passed to the sales team.

Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service! Excellent communication. Delivered exactly when they said.
Thank you !

September 1, 2025
Appliance Centre logo

Reply from Appliance Centre

Thank you for you lovely review

Rated 5 out of 5 stars
Verified

Nigel in sales gave great advice

Nigel in sales gave great advice, very knowledgeable. From first contact to delivery every staff member has been a delight to deal with. Many thanks.

September 2, 2025
Appliance Centre logo

Reply from Appliance Centre

Your review has been forwarded to Nigel - thank you for taking the time to write a review

Rated 5 out of 5 stars
Verified

Great service

We bought our item online and received confirmation of our purchase straight away. We were given a convenient delivery date and nearer the time a specific time slot. The delivery driver phoned 30 mins before delivery to confirm his arrival time. He was polite and friendly.. The item was well packaged/boxed and arrived in very good condition…We are very pleased with the purchase and the Cooks service was reliable and efficient… Well done Cooks… really good customer service.

September 1, 2025
Appliance Centre logo

Reply from Appliance Centre

Many thanks for your review. We're pleased that everything throughout your journey with us went well

Rated 5 out of 5 stars
Verified

Absolutely pleasure to deal with easy…

Absolutely pleasure to deal with easy quick and delivered on time washing machine machine got what’s 15% difference to Lead specialist, we would be recommending this company

August 11, 2025
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review.

Rated 1 out of 5 stars

I will never buy from this company

This is the store in Finchey. I have email many times to Sam in your branch for my refund but no joy. I purchase my washing machine from finchley branch. They never delivered the goods and refuse to give my money back.

August 12, 2025
Unprompted review
Appliance Centre logo

Reply from Appliance Centre

Update: We do not have a store in Finchley - we are based in Nottinghamshire and have just one store.

Good afternoon
I have tried to get this review removed numerous times over the last few weeks and you have refused. You haven't purchased anything or dealt with us in any way, but have clearly got us mixed up with https://appliancentre.com/ who you have also written a 1* review to.
This kind of review can be extremely damaging to an independent company especially when it is clear you have got the incorrect company.
Please kindly remove it.
Regards, Appliance Centre

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