MICHELLE WHITTAKER

The operator who took my call was very pleasant, helpful and friendly

It was easy to order and the pattern arrived in a timely manner
Pattern easy to follow and was of good quality

Never been to US so decided to book our holiday of a lifetime via travel agent. Booked a‘Taylor made’ holiday to travel down the California Coastline via Barrhead Beverley office. Booked car hire, flights and 7 night’s accommodation- other 14 nights we were arranging ourselves. Accommodation not at all to our satisfaction - we weren’t aware they booked this by 3rd party and as such our rooms were not at a standard we expected - when booking the holiday we told them we wanted good hotels and prepared to pay. We had to pay $300 to upgrade at one hotel! One hotel was being refurbished and we were put into overspill accommodation which was dirty, no lock on the patio door, water not working and had to move room!
The sea view room which we were lead to believe was booked was never available as SeaVenture Pismo Beach only have sea view rooms booked direct - not via ‘ third party’ bookings. On our return home I contacted Barrhead - customer service- they did not put my complaint to a named person and told they would Not give a breakdown of the holiday- it was in their contract. No compensation given by Barrhead and they did not reimburse the extra $300 we paid to upgrade our room for 2 nights. We did receive compensation from the hotel doing the refurbishment but it went via third party booking, then Barrhead, then eventually to me. Totally dissatisfied as this was to be a holiday of a lifetime with the travel agent organising the framework and their part costing over £9,300 Lesson here, read the small print very carefully. Taylor made holiday it was not and very dissatisfied by lack of response from Barrhead Travel when I formally complained.

Last minute booking - perfect choice!
Used the Jet2 app and found I was able to keep an eye on my holiday details. All staff I came into contact with from airport check in, flight staff and transfer staff were helpful and friendly. Accommodation and resort were perfect and met my expectation

Arrangements to deliver sofa was timely. Notification day before with two hour time slot and a phone call on delivery day 1/2hr before delivery.
Alan & Wojciech very polite and even offered to remove footwear to prevent walking in any dirt. They assembled the item and even added pads under feet to prevent scratches to my hard surface floor
Excellent service- thank you

FMG Repair Services Scunthorpe- excellent service! Kept me informed throughout the process from collecting, repairing and returning. Tony and Laurence collected and returned my car and hire car and rang in advance, arriving at planned time. Very friendly and polite.

Wanted a Rab jacket - and got one (with discount)
Josh the assistant was very attentive and helpful

Easy to arrange online. Price was very competitive with other providers and meets my needs👍

Purchased quite a few products from this company. Unfortunately the mirror was damaged on arrival. However customer service dealt with it efficiently and a replacement came within days!
Very happy with product and very happy with company!

Driver delivered on time indicated in text
Parcel left where instructed.