I paid an up front charge of £288 for a…
I paid an up front charge of £288 for a Banham visit to simply re-set my smoke alarm system (I was told you had to pay the service charge fee upfront). All the alarms, panels and everything were already in place. Two engineers arrived (one trainee) and replaced about 7 batteries and re-set the alarm pad. I was told the service charge had already been paid but I would be charged for the batteries. They were here for about an hour. I have now been sent a bill for £630 so an extra £342 for seven batteries.
Reply from Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate you for raising this with us.
Following our conversations with you, I am pleased that this was resolved to your satisfaction. I understand that this was an error on our part and which has now been rectified.
I wish to assure you that we value all feedback and take all reviews seriously, and these will always be addressed as a priority and as a family business coming up to our 100 year anniversary, our customers experience and satsifaction have always, and continues to remain at the forefront of our business so your comments were very welcome.
Again, thank you for your patience and understanding whist we resolved this for you.
Kind regards
Chris
Banham Customer Service Team